Merchandise Crew Member

POSITION SUMMARY

This position is responsible for maintaining outstanding customer service as per Company standards, generating sales, merchandising, and safeguarding company assets. Stock room experience desired.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Greet customers and determine what each customer wants or needs.


• Describe merchandise and explain use, operation, and care of merchandise to customers.


• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.


• Connect merchandise with knowledge of Titanic passengers in sales strategy.


• Calculate sales prices, total purchases and receive and process cash or credit payment.


• Strategizing to meet assigned sales targets in the given period of time.


• Answer questions regarding the store and its merchandise.


• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.


• Maintain records related to sales.


• Demonstrate use or operation of merchandise.


• Prepare merchandise for purchase.


• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.


• Exchange merchandise for customers and accept returns.


• Clean shelves, counters, and tables.


• Help customers try on or fit merchandise.


• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.


• Bag or package purchases, and wrap gifts.

POSITION QUALIFICATIONS

Experience: Six months to one year of related experience

Computer Skills: Basic Computer Skills

Other Requirements

• Stock Room experience desired


• Excellent Customer Service Skills


• Personable


• Basic Mathematic Skills


• Basic Cleaning Skills


• Interpersonal Skills

Physical Requirements

• Ability to stand and walk for extended lengths of time


• Ability to lift or carry a minimum of 30 lbs.


• Ability to maneuver in small, confined spaces.


• Ability to reach above shoulders.


• May be required to use a stepping stool to reach overhead.