Mgr, Business Operations Mgmt

## The group you\u2019ll be a part of\n\nNorth America Regional Business Operations Team\n\nThe Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes. \n\n## The impact you\u2019ll make\n\nLeads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.\n\n## What you\u2019ll do\n\nPartner with Account Teams in North America (NA) Region to track and drive Installed Base (IB) performance metrics \nArchitect effective improvement to business processes to drive (a) clarity on IB performance for executives and (b) velocity for improvements for Customer Trust and Profitability \nDevelop executive dashboards for IB performance proactive monitoring and control \nConduct regular reviews of IB Performance Management and enable effective escalations to respective Account Teams if not meeting. \nUnderstand key business drivers impacting IB performance metrics and provide actionable insights for management \nIn all areas of responsibility, develop and deliver effective presentations to leadership teams and key stakeholders \n\nResponsible for delivery of proactive monitoring and control systems for IB performance \nResponsible for meeting IB Performance Deliverables for NA region and if at risk, manage effective escalations to the respective Account Teams\n\n## Who we\u2019re looking for\n\nBachelor\u0027s degree or equivalent with 4-6 years of supervisory experience with Business Operations or Program Management with strong track record of delivering step function improvements in operational performance\n\n## Preferred qualifications\n\nSemiconductor industry experience with product/hardware including design, product/program management, manufacturing or installed base\n\n## Our commitment\n\n \n\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\n\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company\u0027s intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\n\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories \u2013 On-site Flex and Virtual Flex. \u2018On-site Flex\u2019 you\u2019ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. \u2018Virtual Flex\u2019 you\u2019ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n\nOur Perks and Benefits\n\n \n \nAt Lam, our people make amazing things possible. That\u2019s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits. \n