MGR-QUAL PAT EXPERIENCE-PPN

Premier Physician Network Quality Department \nFT / 80 hours per pay period \n \n\nGeneral Summary/Responsibilities: \n\nUnder the direction of the Director - Quality and Clinical Services, the PPN Manager, Patient Experience is responsible for working closely with physicians, staff, and leadership to shape, guide and direct the overall quality and service programs and metrics within PPN. Responsibilities include, planning, organizing, influencing, process improvement, scorecard management, development of action plans, and partnering with payers to enhance the quality of care. \n\nThe Manager, Patient Experience is responsible for compiling data and tracking performance metrics related to PPN quality, service, and physician compensation metrics. This individual will work alongside the operations team to develop performance improvement plans with all associated metrics \u2013 working closely with operations directors, physician champions, and our Quality Assessment and Improvement committee.\n\nQualifications\n\n \nMinimum Level of Education Required: Bachelor\u0027s degree \n \nAdditional requirements: \n\u2022 Type of degree: Bachelor\u2019s \n\u2022 Area of study or major: Business, Healthcare Management, Healthcare related field \n\u2022 Preferred educational qualifications: MBA, MHA, MPH, or Clinical MS Degree\n\n \nExperience \n \n\u2022 Minimum Level of Experience Required: 3 - 5 years of job related experience \n\u2022 Prior job title or occupational experience: Progressive healthcare leadership \nexperience including planning and process improvement. \n\u2022 Prior specific functional responsibilities: Extensive experience working directly with \nphysicians; development of process improvement plans \n\u2022 Preferred experience: Quality improvement experience; working with payers \n\u2022 Other experience requirements: Strong communication, planning, experience with \nSix Sigma, LEAN, PDSA\n