Mike Anderson's Service Manager

Description

OUR VISION: To share the greatest experiences with both our team and our guests.

ROLE DESCRIPTION

General:

• Organized, results oriented, and must be good at identifying and setting priorities
• Ensures the TEAM is aligned with our priorities -
• Provides the necessary support to our service team to ensure that every single person hired feels a part of the team
• Ensures that the team understands they are the communication point between our brand and our guests
• Encourage, recognize, and promote greatness -
• Be a great communicator, listen constructively, and resolve conflict. Listen for to feedback, concerns and insights.
• Maximize operational systems for Mike Anderson’s success
• Works with the rest of management team to ensure seamless operations

Team Leadership:

• Excellent manager of people, able to hire, teach, hold accountable, and retain
• Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting farewell
• Ensure training programs for all FOH/Event position are used effectively
• Drive our culture. motivate and engage the team to maximize results
• Hold everyone to our highest standard to ensure that we are true to our vision
• Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies.

Operational Results:

• Oversee day-to-day FOH, Events and Service operations
• Create and maintain great service standards
• Hold team members accountable to operational and service standards of excellence
• Ensure that proper uniform and appearances are maintained

Systems:

• Maintain Front of House systems
• Labor management
• Make sure that opening and closing procedures are being followed

Facilities:

• Ensure that all restaurant is organized, clean, and properly maintained.

Guest Relationships:

• Must have a "100% Satisfied" mentality
• Drive guest satisfaction goals
• Exceed guest expectations
• Make time to interact with guests, solicit feedback, and build relationships

Financial Results:

• Financial acumen to include budgets, P&L, POS, Cash Handling
• Review sales and activity reports
• Complete required daily reporting, accurately and timely

If you are an ideal candidate for this position you will be passionate about:

• Using your voice and exercising a super STRONG presence
• Excellent interpersonal skills
• High level organizational skills
• High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position
• Fearless Leadership
• Delegating responsibility appropriately
• Holding others accountable to their responsibilities
• Working in a high-volume and fast paced environment
• Thinking outside of the box
• Holding yourself to the highest standards of integrity
• Team Member and Guest Satisfaction

AMAZING BENEFITS INCLUDE:

• Health insurance
• Paid vacation
• Enjoy holidays with family and friends because we are closed (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas)
• Company matched 401k up to 4%
• Phone allowance
• Meal allowance
• Annual flu shot
• Discounted hotel rooms

Requirements

Education:

• High School Diploma or General Education Degree required; College Degree preferred
• ServSafe certification
• Responsible Vendor Training

Experience:

• 3-5 years of experience
• The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties
• Must be proficient with Microsoft Office and other general computer systems