Mill Sales Coordinator

Looking for a rewarding career with a company that values people, growth, sustainability, and teamwork? Join our Atlanta team as a Mill Sales Coordinator!

This role is hybrid, onsite three days per week, at our Dunwoody office location.

What we are looking for:

• Preferred 4-year bachelor’s degree in Business, Marketing, Logistics, International Trade, or related.


• 2+ years of experience of Inside Sales, Customer Service Sales, or similar—would like experience with pricing, quotes, claims resolution, product knowledge, interfacing with customers.


• Must have proficiency in Excel (pivot tables, VLOOKUPS


• Must be willing to travel up to 10%


• Experience with Power Point preferred


• Energetic, self-motivated, and flexible


• Ability to multi-task efficiently and effectively.


• Precise and detail oriented; highly organized.


• SAP experience is a plus!


• Industry knowledge of building products

What we offer:

• An attractive compensation package with either bonus or profit/gain sharing eligibility for every role


• Health plans with options that meet your needs, including a wellness program, gym reimbursement, and additional benefits such as pet insurance, legal insurance, employer-paid and voluntary life insurance, and more


• Paid maternity and paternity leave, a competitive vacation package, and company and floating holidays designed to support your work-life balance


• Retirement planning options, including generous employer contributions


• Opportunities to learn and develop, including a tuition reimbursement program

In this role, you would:

• Act as a liaison between the customer and the manufacturing facilities, providing timely and accurate information to both.


• Develop and maintain a comprehensive product knowledge base of ARAUCO products and sell to the organization’s capabilities and specifications.


• Manage mill order files to maintain on time performance while maximizing efficiency and profitability.


• Prioritize specific orders/customers.


• Plan for down time events / maintenance.


• Facilitate quotes with customers and/or sales


• Assist managing inventory levels in plants


• Resolve minimums issues for sales reps, customers, and Mills.


• Facilitate claims


• Biweekly call/meeting with plants


• Assist SOP group – order file questions, volume shifts, plant efficiencies, profitability, mins, gr processing


• Identify new product opportunities and work with manufacturing to develop programs as needed.


• Manage price pages/templates and quotes in conjunction with the Sales Director and Sales Managers.


• Facilitate trials- production, order entry, logistics.


• Coordinate and attend all mill tours for sales reps and customers.


• Provide product knowledge training with Sales and customers as required.


• Participate in quarterly mill reviews.


• Qualify new accounts from a financial/credit perspective.


• Manage and grow existing accounts.


• Initiate contact with and/or respond to customer inquiries.


• Communicate and negotiate price levels with customers.


• Maintain updated pricelists for assigned customers.


• Prepare and enter orders into SAP or other OES.


• Track orders and shipments.


• Provide weekly shipment updates to customers.


• Investigate and negotiate a resolution for customer problems (eg shipping delays, billing disputes, quality problems).


• Process claims.


• Manage Samples activity, including requesting samples.


• Monitor customer performance (sales volumes, margins, problems, etc.).


• Conduct business travel as required.


• Provide coverage within the Sale team during absences and as required.