Ministry Systems Lead

Job Summary:

The Ministry Systems Lead is the builder on the Assimilation and Ministry Systems team, translating strategy into clear, scalable, and sustainable ministry systems. Working alongside the Director of Assimilation, this role takes in complex and diverse information, identifies patterns and opportunities, and develops simple, effective solutions that can be implemented across the Church. With intentional development, this role is designed to grow toward the Director of Assimilation role over time.

Principal Job Responsibilities:

• Designs and builds Gateway's ministry systems alongside the Director of Assimilation, balancing strategy with execution

• Designs ministry processes that meet both ministry and campus needs

• Builds and maintains the SOPs, playbooks, resources, and documentation behind each ministry system

• Sets standards for ministry training and resourcing across Gateway

• Assesses the effectiveness and metrics of what Gateway offers, and reports what the data shows

• Gathers insight from the Area Leads, collaborates with them on design, and is then responsible for the resulting designs and documentation

• Ingests large volumes of information from campuses, ministries, and outside models, identifies patterns, and proposes clear and simple solutions

• Designs technical ministry workflows, and partners with the Rock Administrator on how they are built in the system

• Supports the design and delivery of Starting Point, Rooted, Freedom, and the Spiritual Formation Tracks

• Tests systems before launch and revises them based on what campuses experience in practice

• Documents design decisions and the reasoning behind them so systems can be maintained by others

• Consults with ministry teams as they apply Gateway's systems to their own context

• Reviews the metrics for ministry systems and makes recommendations accordingly

• Is present and serving at weekend services and churchwide events as the ministry calendar requires

• Performs other duties as assigned.

As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.

General Skills & Qualifications:

• A clear passion for Jesus and a strong biblical foundation

• Strong process design skills, with the ability to balance strategy and execution

• Excellent written communication, particularly for SOPs, playbooks, and documentation

• Strong analytical skills, with the ability to define and evaluate metrics for ministry systems

• Well versed in ministry models outside Gateway

• Potential and desire to grow into the Director of Assimilation role with development

• Able to collaborate with teams that do not report to them

• Comfortable holding others accountable with clarity and care

• Demonstrated emotional and relational intelligence

• Strong time-management skills and the ability to hold several priorities at once

• Proficient in Microsoft Office and able to learn and function within new software and systems

Education/Certification(s):

• Five or more years of ministry, operations, or systems design experience — required

• Bachelor’s degree or equivalent experience — required

• Experience building SOPs, playbooks, or process documentation used across multiple locations — preferred

• Prior experience in a multisite church environment — preferred

General Physical Requirements:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:

• Sit or stand for extended periods of time

• Occasionally kneel or crouch

• Frequently lift and/or move up to 10 lbs.

• Occasionally lift and/or move up to 25 lbs.

*This description is not all inclusive, and other duties may be assigned as necessary.

Gateway Church does not discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic protected by law as it applies to churches. However, Gateway Church does discriminate on the basis of religion.

Employment Requirement: Must be a member or become a member of Gateway Church upon employment.