Mitigation Manager - Production

MITIGATION MANAGER

Regional Restoration Operations | Department Buildout |
Mitigation Growth Leadership

Implement4 is a recruitment agency working with our
client to fill an urgent need.

Implement4 is conducting a confidential search on behalf of
a strong regional restoration contractor with a long -standing reputation in
restoration and reconstruction. This company has historically been
construction -heavy and is now making a major strategic investment in growing
its mitigation division.

This is a key leadership role for someone who can build the
department, strengthen the culture, improve systems, and lead a growing team
through the next stage of operational maturity.

The mitigation division historically produced approximately
$1M in annual revenue and is now pacing toward approximately $5M, with
continued growth expected. The company has strong lead volume, experienced
field talent, established regional presence, and a leadership team committed to
building mitigation the right way.

The right candidate will be a builder, operator, and
cultural leader who can transform the department while protecting the legacy of
what has already been built.

POSITION OVERVIEW

The Mitigation Manager will lead and scale the mitigation
division across a growing regional restoration business. This person will
oversee revenue, profitability, technicians, estimators, documentation, on -call
response, training, accountability, and operational performance.

This role is not simply about managing jobs. It is about
building a full -scale mitigation department from limited existing systems into
a disciplined, accountable, high -performing operation.

The company currently has a team of approximately 12
experienced mitigation technicians. The right leader will respect the knowledge
and tenure already in place while creating the structure, standards,
communication, and accountability needed to support significant growth.

This position will support a broad regional service area,
with candidates ideally located within approximately one hour of Huntingdon
Valley, PA. Relocation assistance may be considered for the right candidate.

TOP PRIORITIES FOR SUCCESS

Build a Winning Culture

The Mitigation Manager will be responsible for reinforcing
and modeling the company’s core values:

• Collaborative
  
• Positive
  
• Authentic
  
• Adaptive
  

This person must be able to earn trust with experienced
technicians while setting a higher operational standard. The goal is not to
replace the existing culture, but to strengthen it, professionalize it, and
align the team around clear expectations.

Fix Documentation Lapses

The department needs stronger consistency around job
documentation. This includes photos, moisture readings, drying logs, scope
notes, equipment tracking, customer communication, job file quality, and
compliance with internal review standards.

This leader will be expected to implement documentation
feedback, improve field habits, and ensure technicians and estimators
understand what complete, professional documentation looks like.

Build an Equitable On -Call Process

The Mitigation Manager will create a fair, clear, and
accountable on -call structure. This includes answering phones, dispatching,
technician response, after -hours expectations, and making sure the burden of
emergency response is distributed appropriately across the team.

Build a Technician Ladder

The department needs a clear growth path for mitigation
technicians. This leader will help define roles, responsibilities,
expectations, training requirements, onboarding standards, and advancement
opportunities.

The goal is to create a department where technicians
understand how to grow, what performance looks like, and how they can build a
long -term career within the company.

Set the Standard and Hold the Standard

This role requires a leader who can create accountability
without damaging morale. The Mitigation Manager must be able to define
expectations, communicate clearly, follow through consistently, and hold people
accountable to the standard.

ROLE RESPONSIBILITIES

The Mitigation Manager will be responsible for leading the
mitigation division’s operational, financial, and cultural performance.

Key responsibilities include:

• Manage
  mitigation division revenue and profitability.
  
• Lead
  mitigation crews, crew chiefs, technicians, and estimators.
  
• Improve
  labor efficiency, crew productivity, and job execution.
  
• Maintain
  and improve gross profit margins.
  
• Maintain
  and improve lead conversion rates.
  
• Assist
  with large loss estimating, planning, and mitigation strategy.
  
• Train,
  coach, and develop mitigation technicians.
  
• Build
  technician career paths, training programs, onboarding standards, and role
  clarity.
  
• Ensure
  excellent customer experience from initial response through job
  completion.
  
• Implement
  processes, SOPs, and field operating standards.
  
• Improve
  job documentation, including moisture mapping, photos, notes, drying
  records, and job file completeness.
  
• Build
  and manage a fair on -call rotation covering phone response, dispatching,
  and technician response.
  
• Monitor
  equipment usage, job progress, labor utilization, and drying performance.
  
• Improve
  communication between mitigation, reconstruction, estimating,
  administration, and leadership.
  
• Report
  mitigation KPIs to leadership on a consistent basis.
  
• Create
  accountability around response time, documentation quality, job
  profitability, customer satisfaction, and team performance.
  
• Support
  the continued growth of the mitigation division as lead volume increases.
  

WHAT SUCCESS LOOKS LIKE

Success in this role means the mitigation department becomes
a true operational engine for the business.

The right leader will create a department where:

• Jobs
  are started quickly and managed with urgency.
  
• Documentation
  is complete, accurate, and consistent.
  
• Technicians
  know their roles and expectations.
  
• The
  on -call process is fair, clear, and dependable.
  
• Crews
  are productive and labor is managed efficiently.
  
• Estimators
  and technicians are aligned.
  
• Customers
  receive strong communication and professional service.
  
• Gross
  margins are protected.
  
• Conversion
  rates improve.
  
• Leadership
  has clear visibility into department performance.
  
• The
  existing team feels respected while being challenged to improve.
  
• The
  division is prepared to scale beyond its current revenue pace.
  

IDEAL CANDIDATE PROFILE

The ideal candidate is a proven mitigation leader with
strong field credibility, operational discipline, and the ability to build
systems in a growing restoration business.

This person may currently hold a title such as:

• Mitigation
  Manager
  
• Water
  Division Manager
  
• Emergency
  Services Manager
  
• Restoration
  Operations Manager
  
• Production
  Manager
  
• Operations
  Manager
  
• Mitigation
  Director
  
• General
  Manager with strong mitigation experience
  

The best candidate will have experience leading mitigation
technicians, improving documentation, managing production, protecting
profitability, and building accountability across a field team.

This person should not need a perfect playbook handed to
them. They should be comfortable walking into a department with strong people,
incomplete systems, growing lead volume, and significant opportunity — then
building the structure needed to scale.

REQUIRED EXPERIENCE

Qualified candidates should bring:

• Strong
  mitigation or emergency services experience within the restoration
  industry.
  
• Experience
  managing mitigation crews, technicians, crew chiefs, and/or estimators.
  
• Ability
  to manage revenue, profitability, labor efficiency, and gross margin.
  
• Strong
  understanding of water mitigation workflows, drying principles, equipment
  usage, and job documentation.
  
• Experience
  improving documentation standards and field compliance.
  
• Ability
  to manage multiple active jobs across a broad regional service area.
  
• Experience
  building or improving SOPs, processes, and operating standards.
  
• Strong
  leadership presence with the ability to hold people accountable.
  
• Ability
  to train, develop, and advance technicians.
  
• Strong
  customer service mindset.
  
• Ability
  to communicate effectively with field teams, office staff, estimators,
  reconstruction teams, and executive leadership.
  
• Comfortable
  working in a growing department where structure is still being built.
  

PREFERRED EXPERIENCE

The following are preferred but not required:

• IICRC
  certifications, especially WRT and ASD.
  
• Experience
  with Xactimate and restoration documentation platforms.
  
• Experience
  assisting with large loss mitigation estimating or strategy.
  
• Prior
  responsibility for mitigation KPIs, revenue targets, gross margin, or
  departmental reporting.
  
• Experience
  building technician ladders, training programs, or onboarding systems.
  
• Experience
  managing on -call rotations and emergency response teams.
  
• Experience
  leading change inside an established restoration business.
  

LEADERSHIP STYLE NEEDED

This role requires a leader who is:

• A
  builder, not only a manager.
  
• Field
  credible and operationally disciplined.
  
• Collaborative,
  positive, authentic, and adaptive.
  
• Respectful
  of legacy while willing to drive change.
  
• Strong
  enough to set expectations and hold people accountable.
  
• Able
  to improve systems without alienating experienced technicians.
  
• Comfortable
  creating structure in a fast -growing environment.
  
• Focused
  on culture, profitability, customer experience, and execution.
  

The company needs someone who can bring people with them
through change, not someone who leads only through authority.

LOCATION

Candidates should ideally be located within approximately
one hour of Huntingdon Valley, PA.

This role supports a broad regional territory and requires
regular field and office presence. The service area includes multiple markets
and requires a leader who can manage teams across a geographically diverse
footprint.

Relocation assistance may be considered for the right
candidate.

COMPENSATION & BENEFITS

The compensation package includes:

• $100,000
  base salary
  
• $25,000–$40,000
  bonus opportunity
  
• Company
  vehicle
  
• Full
  individual health care provided
  
• Relocation
  assistance considered for the right candidate
  
• Long -term
  growth opportunity within a scaling mitigation division
  

WHY THIS ROLE MATTERS

This is a pivotal leadership hire for a company that is
intentionally rebalancing its business toward stronger mitigation growth.

The organization has the reputation, lead volume,
experienced technicians, and regional opportunity to build a much larger
mitigation division. What they need now is the right leader to create the
systems, culture, accountability, and performance standards to support that
growth.

For the right candidate, this is an opportunity to build
something meaningful inside an established restoration company — not simply
maintain someone else’s department.

CONFIDENTIALITY NOTICE

This is a confidential search being conducted by Implement4
on behalf of our client. Specific company details will be shared with qualified
candidates as they move through the interview process.