Mobile Network Cable Technician

Role Overview

This mobile technician supports network, cabling, and wireless infrastructure across a 2‑hour service radius. The role focuses on field installation, troubleshooting, maintenance, and customer-facing technical support.

Key Responsibilities

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  Perform installation, service, upgrades, and repairs for low-voltage cabling (Cat3–Cat6), fiber, communications cabling, and related systems.

  
  


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  Pull, measure, and route wiring through conduits; complete patching and cross‑connect work (66/110 block).

  
  


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  Install, configure, and test network hardware including switches, routers, firewalls, Wi-Fi systems, antennas, and related devices.

  
  


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  Execute complex MAC (Move/Add/Change) requests within defined SLAs.

  
  


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  Diagnose and resolve cabling and network performance issues; provide break‑fix support.

  
  


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  Maintain optimal performance of network closets, perform cleanups, switch port optimization, and site surveys.

  
  


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  Conduct onsite testing (data, voice, security, carrier circuit testing).

  
  


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  Support UPS/power restoral, water-related issues, and facilities-related tasks.

  
  


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  Perform preventive and incidental maintenance on wireless and Wi-Fi systems.

  
  


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  Document work in company systems (time reporting, work orders, materials, SLA requirements).

  
  


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  Coordinate with NACS Operations teams; communicate status updates to management.

  
  


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  Respond to emergency calls during or after hours to meet SLAs.

  
  


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  Transport tools/equipment and attend required meetings, training, and workshops.

  
  


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  Meet performance targets and KPIs.

  
  

Requirements

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  Valid driver’s license and reliable vehicle capable of transporting a 6‑ft ladder.

  
  


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  Smartphone for email/ticketing; laptop proficiency with basic Office 365 (Word, Excel).

  
  


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  Basic cabling/technician tools; ability to use cable and fiber testers.

  
  


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  Experience working in communications closets; ability to lift heavy objects safely.

  
  


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  Knowledge of cable patching, cross‑connect procedures, IP phones, and data networking fundamentals.

  
  


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  Ability to troubleshoot issues and explain technical concepts clearly to customers.

  
  


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  Strong interpersonal communication skills.

  
  

Experience & Education

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  5+ years in data communications.

  
  


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  Working knowledge of Cisco phones, switches, routers, and LAN/WAN fundamentals.

  
  


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  High school diploma or equivalent.