Mobile Service Advisor

at Sutton Ford

Position Summary

Sutton Ford is looking for a highly organized and customer-focused Mobile Service Advisor to support our expanding Mobile Service Department. This entry-level position is ideal for someone looking to start a long-term career in the automotive dealership industry.

The Mobile Service Advisor helps coordinate mobile vehicle maintenance and repair appointments while ensuring excellent communication with customers throughout the service process.

Responsibilities

• Schedule and coordinate mobile service appointments


• Communicate with customers regarding service needs and appointment details


• Prepare and manage repair orders


• Coordinate technician schedules and routing


• Monitor appointment flow and customer updates


• Assist with follow-up communication and customer satisfaction


• Work closely with service management, technicians, and parts personnel


• Help grow the dealership’s mobile service business


• Follow up with Service leads provided by management.

Qualifications

• Strong communication and customer service skills


• Highly organized and detail-oriented


• Comfortable using computers and scheduling systems


• Ability to manage multiple tasks simultaneously


• Professional attitude and appearance


• Automotive experience is helpful but not required


• Valid driver’s license required

What We Offer

• Entry-level automotive career opportunity


• Paid training and development


• Advancement opportunities within the dealership


• Competitive compensation


• Team-oriented work environment


• Employee discounts


• Health and retirement benefits available