Mortgage Loan Originator

HOPE Overview 

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial wealth of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at hopecu.org.

Title: Mortgage Loan Originator

Department: Mortgage Lending

Reports To: SVP, National Sales Manager

Supervises: N/A

Job Classification: Full-time, Exempt

Location: AL, AR, GA, LA, MS, TN

The Mortgage Loan Originator originates home loans, counsel’s customers in mortgage financing, provides appropriate disclosures, and develops mortgage referral sources. The Mortgage Loan Originator is also responsible for developing new business in their regional area.

Primary and Essential Functions

• Leads and supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.


• Meet with applicants to obtain information for loan applications and to answer questions about the process. This includes, but is not limited to, initial review of pay stubs, tax returns, bank statements and credit bureaus.


• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans with the ability of setting reasonable expectations of outcomes.


• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.


• Obtain and compile copies of loan applicants' credit histories, financial statements, and other applicable financial information to determine eligibility for loan approval.


• Review and update credit and loan files.


• Review loan agreements/sales contracts to ensure that they are complete and accurate according to policy.


• Handle customer complaints and take appropriate action to resolve them.


• Confer with underwriters/processors to aid in resolving mortgage application problems.


• Market bank products to individuals and firms, promoting and cross-selling bank services that meet customers' needs.


• Develop relationships with realtors, builders and community organizations that aligns with Hope’s mission.


• Ensure all feedback is communicated with the borrower in a timely manner


• Required to meet minimum quarterly/annual production goals. The goals will be set annually and will be at the beginning of each year and reiterated monthly. If the goals are not met, MLO may be subject to disciplinary action.


• Supports mortgage department by working on team-based opportunities to continue to develop new products to meet member needs and mission of Hope.

Secondary Functions

• Perform general administrative duties such as attending meetings, report production, etc.


• Work with other departments when needed on projects related to the mission of HOPE.


• Represent HOPE at functions.


• Develop and maintain referral sources.

Desired Qualifications

• Bachelor’s degree in relevant field


• Three to Four years mortgage experience (secondary lending)


• Working knowledge of secondary lending, including FHA, VA and conventional loans


• Working knowledge of compliance requirements and regulations


• Familiarity with Calyx, Desk Top Underwriting and/or Loan Prospector

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.