Mortgage Satisfaction Specialist

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

The Mortgage Satisfaction Specialist obtains and follows-up on all required Recorded Mortgages, Final Titles and Insuring Documents in a timely manner, logging them into various platforms and forwards to the intended Investors as applicable.

Essential Job Functions/Responsibilities:

• Responsible for ensuring the mortgage lien is removed from the property once a loan is fully paid off

• Preparation of mortgage discharges based on county requirements. Review for accuracy and completeness

• Confirm the mortgage discharge has been filed correctly with the appropriate county to legally release the lender’s lien on the property

• Maintain accurate database of discharge recording fees, to ensure Mortgage Servicing Representatives and Cashiering staff can provide accurate payoff quotes

• Process and request shortage and overage payment from county clerks. Process the associated transaction in DNA to facilitate the handling of the shortage or overage.

• Assist with follow up related to outstanding SONYMA documents

• Handle inquiries from borrowers, title companies, or mortgage or credit union staff related to mortgage discharges. Research and resolve any requests for verification that discharge of mortgage has been appropriately prepared and filed

• Ensure compliance with any relevant New York state or federal guidelines related to the timely filing of mortgage discharges

• Assist with departmental duties, including as a backup to the Mortgage Servicing Clerical Assistant

Minimum Job Qualifications:

• Two or more years of experience related to the mortgage loan process, including any previous experience with mortgage documents and the mortgage satisfaction process

• Strong attention to detail

• The ability to communicate directly with borrowers, lenders, and other third parties

• Working knowledge of all internal programs and applications – Encompass, Fiserv DNA, MSP

• Working knowledge of Microsoft product suite, particularly Excel, Word, Outlook

Starting Compensation: $20.00 - $22.00/hr., plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at  [email protected]