Mortgage Services Specialist

POSITION SUMMARY:

Responsible for providing clerical support during escrow accounts' opening, maintaining, and closing. Assist other department members by creating and editing correspondence and documents, maintaining files and records, and providing services to members. 

DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Secures holding of members’ escrow funds and meeting of regulatory requirements for administering escrow accounts. Performs annual escrow account analysis, and is responsible for the timely payment of members’ property taxes and insurance premiums from escrow accounts 
• Prepare requests for property tax statements. Disburse all property taxes from escrowed accounts. Track and verify annual payment of property taxes and insurance on non-escrowed real estate collateral. Update escrow data to yearly tax and insurance amounts and due dates 
• Performs quality control on new loans set up for servicing, monitors for proper escrow deposits, insurance policies, and establishes Private Mortgage Insurance (PMI) tracking to meet regulatory requirements 
• Researches members’ inquiries regarding their loans and escrow accounts. Responds to loan verification requests, payoff and demand requests, prepares reconveyances and subordinations as necessary for first and second mortgages 
• Processes lien releases to meet state law of a 30 day deadline 
• Ensures auto payment transfers are set up correctly 
• Disburse homeowner’s and flood insurance premiums from escrowed accounts 
• Maintain insurance report from Allied Solutions for accuracy and completeness 
• Track cancellations on homeowner’s and flood insurance policies 
• Cross-train on the duties of coworkers and provide back-up support as requested 
• Comply with all state and federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies 
• Maintain maximum security over cash and other valuables on hand, including keys, passwords, codes, and combinations 
• Comply with all BSA/AML/OFAC policy and procedures 
• Promote and maintain a positive and professional image of Union Square to employees, members, and the community 
• Secure and safeguard at all times the confidential information of members, employees, and the Credit Union pertaining to accounts, security, and personal information 
• Must have the flexibility to deal with changing work hours and locations as needed 
• Responsible for knowing and adhering to USCU policies and procedures as outlined in the employee handbook and training manuals 
• Follow Reg. CC guidelines when placing holds on accounts for uncollected funds 
• Perform other duties as assigned by the supervisor, management, or Human Resources.

REQUIRED KNOWLEDGE AND ABILITIES:

Knowledge of basic bookkeeping principles. Excellent telephone manners and techniques. Strong social and communication skills. Must be able to operate the calculator, computer terminal, and windows based computer programs. Must be flexible to adapt to the changing of locations and hours, applying skills to demanding time restrictions, and willingness to work well with others in limited spaces. 

TRAINING AND EXPERIENCE:

High school diploma or equivalent

Union Square Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.