MRO Clerk

Job Summary:

The MRO Clerk is responsible for ensuring that materials, equipment, and supplies are procured and delivered in a timely and accurate manner to support daily operations. This role works closely with multiple departments—including Maintenance, Production, Sanitation, Housekeeping, Facilities, Operations, Warehouse, and Quality—to understand needs, process requests, and maintain continuity across the organization.

Responsibilities of the Position:

• Create purchase orders in ERP system to support the needs of internal stakeholders.
• Maintain and create purchase orders in the ERP system to support internal stakeholder needs.
• Monitor order confirmations and track on-time delivery of purchase orders with vendors.
• Manage day-to-day vendor communication via email and phone to ensure accurate and timely information flow.
• Collaborate effectively with internal teams and contribute to a positive, team-oriented environment.
• Expedite late, urgent, or emergency orders as required, including occasional after-hours support for critical needs.
• Assist the Accounts Payable team in resolving invoice discrepancies.
• Partner with the Receiving Department at both creative werks locations to ensure timely and accurate receipt of materials.
• Maintain a presence on the production and maintenance floors, as well as at other facilities, when necessary to support operational needs.
• Adhere to all company policies, procedures, and safety guidelines.
• Contribute to maintaining a clean, safe, and sanitary work environment.
• Perform additional duties as assigned by management.

Knowledge/Skills/Abilities:

• Communication: Strong verbal and written communication skills. Build and maintain productive relationships with internal clients and vendors.
• Critical Thinking: Apply problem-solving skills to identify solutions that support internal teams and minimize disruptions to production.
• Sense of Urgency: Respond quickly and confidently to urgent requests, demonstrating determination and timely follow-through in daily tasks.
• Attention to Detail: Accurately manage purchase order creation, tracking, and receipt to ensure alignment with production and maintenance schedules.
• Adaptability: Thrive in a fast-paced, growing environment with shifting priorities, changing direction, and evolving business needs.
• Collaboration: Work closely with cross-functional teams and key stakeholders to process order requests and support operational goals.
• Organization & Prioritization: Maintain strong organizational habits and effectively prioritize tasks to meet dynamic business demands.

Education and Experience:

• Experience with Excel and its functions is a plus.

Food Safety Responsibilities:

• Complete all food safety training sessions (GMP, SQF, HACCP, Allergen, Food Facility Security, Preventing Foodborne Illness)
• Participate in company GMP walks
• Enforce company rules regarding food safety and monitoring

Working Conditions:

• Operate in an open concept office setting and warehouse environment with temperatures ranging from 55 – 80 degrees.
• This role requires travel approximately 15–20% of the time to creative werks’ Bartlett, IL facility (typically once per week).

Physical Requirements:

• Operate standard office equipment
• Reach with hands and arms
• Lift up to 35 pounds with proper lifting technique