National and Government Support Senior Analyst CTSC

Provide support to CTSC field teams and customers by resolving National Account process, billing, and payment issues.

Manage and reconcile billing activities, including unresolved documents, dealer-to-dealer transactions, and scrap tire processes.

Maintain accurate customer master data, pricing, and account configurations across systems.

Partner with cross-functional teams (billing, corrections, sales, pricing, legal, finance) to ensure timely issue resolution and execution of account requirements.

Serve as a point of contact for government account inquiries and support field teams on related operational needs.

Coordinate and support government bid processes, including reviewing opportunities, gathering inputs, maintaining documentation, and ensuring accurate submissions.

Bachelor’s degree preferred with 2+ years of relevant experience, or 5+ years of experience in customer service, operations, or administrative support in lieu of a degree

Customer-focused mindset with demonstrated experience delivering responsive and accurate service

Strong written and verbal communication skills, with the ability to engage effectively at all organizational levels and with customers

Proficiency in Microsoft Office and ability to navigate multiple systems; strong overall computer skills including creating presentations

Proven ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines

Strong analytical, organizational, interpersonal, and problem-solving skills with a strategic and detail-oriented approach