Network & Telecom Engineer

Riverside Technologies Inc. is currently seeking a Network Engineer with an emphasis on telecommunications. If you like working in a fast-paced environment and have great customer service skills, we welcome your application! 

Job Summary:

As a Network Engineer, you will be responsible for implementing Network topologies based on the design specifications. RTI has multiple levels of engineers with various responsibilities, including:

• Designing, implementing, monitoring, and managing RTI’s customers’ local and wide area networks
• Optimizing system availability to ensure uninterrupted user operations
• Modifying and repairing networks
• Diagnosing complex telephony issues using packet captures, system logs, and call trace analysis.
• Field Engineering up to 50% travel

What You’ll Be Doing:

• Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware
• Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers
• Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations
• Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms.
• Implementing and monitoring QoS policies
• Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer
• Administering SIP trunking, RTP
• Performing other related duties as assigned

What You’ll Need:

• Bachelor’s degree or equivalent experience in networking and security management, computer science, or related field is preferred.
• Network Certifications highly desired: Network+, Cisco, CCNA, Aruba, Meraki, Extreme, Fortinet, CompTIA and HP certifications
• Knowledge of Fiber, CAT 5e, 6, 6A is a plus
• 1 year in field service support role supporting a variety of hardware and networking equipment
• 3+ years' experience in network architecture and deployment is highly desired
• Experience with major enterprise communication systems (Cisco Unified Communications, Microsoft Teams Phone, or Zoom Phone).
• Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays
• Must be available for varying shifts depending on customers’ needs
• Ability to maintain a high degree of professionalism in actions, demeanor, and dress
• Must have exceptional driving record and have a valid driver’s license. 
• Must be able to pass drug screening and background check
• Must have ability to move equipment weighing up to 50 lbs.
• Must be able to climb ladders and be comfortable working at heights of 3-40 ft.

What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.