Network Engineer Tier 1 & 2

Network Technician (US – Cary, NC)

Minimum Education:  College Degree or Technical Training

Job Type:  Full Time

Compensation:  Technician 1

Surazal Systems, Inc. is a small and growing Network Maintenance & Integration company, with a strong commitment to our customer service.  We are seeking a Microsoft Server professional with Help Desk experience. Knowledge of networking equipment such as routers, switches and firewalls is a plus. This opportunity is a chance to work with Network Management experts on a variety of projects.  This

position will provide opportunities to grow in all areas of IT Network Management.

Job Description:

The Network Technician will be responsible for on-site customer support, including Microsoft Server 2003, 2008, Microsoft Exchange, and general network health and maintenance. The ideal candidate enjoys working directly with customers and is proficient in network troubleshooting, design and installation.

• Recommend hardware and software solutions to meet customer upgrade requirements


• Utilize problem resolution and escalation procedures to respond to system problems


• Develop proactive strategies to improve network performance and security


• On-call availability for after hour emergencies


• Up to 1 1/2 hours of travel required, several times a week

Position Requirements:

• Minimum 2-3 years of experience in Information Technology supporting various hardware, software, and end user computer tools


• Knowledge of Microsoft Server and Exchange platforms


• Basic knowledge of router and switching technologies


• Functional knowledge of Active Directory


• Functional knowledge of network topologies


• Knowledge of VoIP or Telephony would be a plus.