New Accounts Representative-Banking

 RNB State Bank is looking for a New Accounts Representative to join our team at our Rawlins, WY location!

RNB State Bank is a locally managed independent community bank founded in 1899, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. RNB State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service.

Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve.  

What we are looking for:

RNB State Bank is looking for a driven, reliable, professional employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team.

Benefit Package Offered: (Subject to Eligibility Requirements)

• 401(k) plan with company contributions
• Medical, Dental and Vision Insurance
• Supplemental insurance options
• Heath Savings Account with company contribution 
• Employer paid Life/LTD
• AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on company & individual performance.

The New Accounts Representative serves as a primary point of contact for Bank customers and is responsible for creating a welcoming, helpful, and professional experience. Opens and services accounts, listens carefully and asks questions to understand customer needs, recommends appropriate Bank products and services, answers questions and takes ownership of resolving account in an efficient, timely, friendly, and courteous manner by performing the following duties:

Essential Duties and Responsibilities:

• Provides clear, polite and professional communication in-person, via phone, chat, and email to internal and external customers.
• Explains the different types of products available to customers and suggests the most appropriate one for their needs.
• Establishes proper identification of customer(s) and completes necessary forms requiring customer's signature.
• Inputs new account information or data changes into the online system.
• Takes orders for checks and deposit slips.
• Answers telephone calls regarding accounts.
• Mails or sends through Synergy the necessary documents to customers requesting to open a new account or change an   existing account through Adobe Sign.
• Assists customers with online banking questions and enrollments.
• Maintains monthly records of all accounts opened and closed.
• Performs all functions related to Safe Deposit Boxes.
• Processes stop/hold payment orders, applies charges and notifies other departments.
• Assists customers in balancing their DDA accounts.
• Assists customers in changing PIN numbers on Bank ATM/Visa debit cards upon customer's request.
• Performs all functions relating to Certificates of Deposits and IRAs including ensuring that the correct interest payments are made and the interest notices are correct before mailing to the customer.
• Establishes automatic internal account transfers for customers.
• Establishes sweep accounts with proper authorization and documentation.
• Performs Customer Call Backs on new account opening satisfaction and log the results of those calls.
• Performs all functions related to Christmas Club and Vacation Club accounts and mails the Club checks to customers.
• Handles 1099's at year-end and makes necessary corrections.
• Provides notary service.
• Promotes Bank services and cross-sells Bank products.

Nonessential Duties and Responsibilities:

• Maintains the proper level of new account kits.
• Prints new accounts reports from Synergy.
• Performs all other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience. Prior customer service, sales or banking experience is preferred.

Customer Service/Interpersonal Skills:

Consistently demonstrate a positive, welcoming, friendly, polite, patient, and professional attitude. Ability to actively listen, ask effective questions, build rapport and trust, explain information clearly, take ownership of customer needs, remain calm when concerns arise, and work toward practical solutions.

Language Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to write clear and professional correspondence. Ability to communicate respectfully in person, by telephone, and in writing. Ability to actively listen, ask relevant questions, explain products, procedures and next steps in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: 

Ability to apply common sense and sound judgement to understand customer needs, research routine issues, evaluate available solutions, solve problems within established procedures and determine when escalation or assistance from another employee or department is appropriate.

Computer Skills: 

To perform this job successfully, an individual should have knowledge of Word Processing software.

Certificates and Licenses: 

No certifications needed

Supervisory Responsibilities: 

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, and talk or hear. The employee is frequently required to stand; walk; use hands; reach with hands and arms; kneel or crouch. 

 RNB State Bank is an Equal Opportunity Employer  

• Exceptional customer service skills.
• Ability to maintain a high level of confidentiality.
• Attention to detail with high degree of accuracy.