New Job Opening: Personal Lines CSR/Sales Agent in Lorain, OH

Job Description

Personal Lines Service Representative with Sales Potential

Job Summary

Seeking a motivated and dynamic Personal Lines (PL) Service Representative who is eager to contribute to a team. This role offers a unique opportunity to combine service expertise with sales potential, with the possibility of transitioning into a more sales-focused position within six months. The ideal candidate will have a Property & Casualty (P&C) license and a passion for delivering exceptional customer service while driving business growth.

Compensation Package

• Base Salary: $50,000 - $60,000 annually (commensurate with experience and qualifications)


• Incentives:
  
  
  
  • 20% commission on new business and renewals
  
  
  • 50% commission on new business generated externally
  
  
  • Renewals commission up to 30%
  
  
  
  


• Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.

Responsibilities

• Provide exceptional service to personal lines clients, including quoting new and renewal business using AI quoting tools.


• Work with carriers such as Grange, Auto Owners, Nationwide, Safeco, Wayne, and Western Reserve.


• Handle standard personal accounts and, if applicable, small business commercial accounts.


• Answer client inquiries, resolve issues, and ensure a seamless customer experience.


• Identify opportunities to cross-sell and upsell insurance products to meet client needs.


• Collaborate with the Operations Manager and other team members to achieve departmental goals.

Qualifications/Requirements

• Licenses: Active Property & Casualty (P&C) license is required.


• Experience: Previous experience in personal lines insurance is preferred. Familiarity with small business commercial accounts is a plus.


• Technical Skills: Proficiency in Hawksoft and AgencyZoom (or similar software) is highly desirable.


• Soft Skills:
  
  
  
  • Flexibility and adaptability in a dynamic work environment.
  
  
  • Strong communication and interpersonal skills.
  
  
  • Ability to balance service responsibilities with sales initiatives.
  
  
  • Proactive problem-solving and organizational abilities.
  
  
  • Team-oriented mindset with a focus on collaboration.
  
  
  
  

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