Job Description

Sr. Commercial Insurance Account Manager

Job Summary

Seeking a highly skilled Senior Commercial Insurance Account Manager to manage a diverse portfolio of commercial insurance accounts and deliver exceptional client service. The ideal candidate will possess extensive knowledge of commercial insurance products, excellent communication skills, and a proactive approach to meeting client needs. This role is critical in driving client satisfaction and supporting business growth.

Responsibilities

• Serve as the primary point of contact for a portfolio of commercial insurance clients, building strong relationships and ensuring outstanding customer service.


• Assess clients' insurance needs and provide tailored recommendations for coverage options that align with their business objectives.


• Prepare, review, and manage all documentation related to policy renewals, endorsements, claims, and audits.


• Identify opportunities for account growth by cross-selling or upselling additional insurance products, fostering long-term client loyalty.


• Partner with underwriters to negotiate favorable terms, pricing, and conditions for clients.


• Assist clients with claims processing, acting as their advocate to secure timely and fair resolutions.


• Stay up-to-date on industry trends, regulatory changes, and market developments to ensure compliance and expertise in commercial insurance matters.


• Train and mentor junior account managers, fostering a collaborative and growth-oriented team environment.


• Continuously seek process improvements to enhance client satisfaction and operational efficiency.

Qualifications/Requirements

• Education: Bachelor’s degree in Business, Finance, Insurance, or a related field; equivalent work experience will be considered.


• Experience: Minimum of 5 years in commercial insurance account management or a related field.


• Licensing: Valid insurance license (Property & Casualty required).


• Demonstrated expertise in analyzing, negotiating, and managing complex commercial insurance programs.


• Strong proficiency in insurance agency management systems, Microsoft Office Suite, and CRM tools.


• Excellent interpersonal, communication, and problem-solving skills with a client-first mindset.


• Proven ability to manage multiple priorities and work effectively under pressure to meet deadlines.


• High level of attention to detail with a commitment to delivering quality outcomes.


• Familiarity with a wide range of industries and their unique insurance needs is preferred.

Preferred Skills:

• Advanced certifications such as CIC, CPCU, or ARM are highly desirable.


• Experience with claims handling and risk management consultation.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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