Night Audit

RESPONSIBILITIES:

• Overnight position.


• Prepares and balances the days' reports, credit cards, and management reports.


• Perform all check-in and check-out tasks


• Manage online and phone reservations


• Inform customers about payment methods and verify their credit card data


• Register guests collecting necessary information (like contact details and exact dates of their stay)


• Welcome guests upon their arrival and assign rooms


• Provide information about our hotel, available rooms, rates, and amenities


• Respond to clients' complaints in a timely and professional manner


• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs


• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests


• Upsell additional facilities and services, when appropriate


• Maintain updated records of bookings and payments

SKILLS:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role


• Customer service attitude


• Excellent communication and organizational skills