Nighttime Shift Lead

Job Title: Shift Leader

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Operations Director

Mission

To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution—ensuring smooth shifts, empowered team members, and consistently high guest satisfaction.

Outcomes

• Execute daily shift plans with clarity, urgency, and team alignment—ensuring all roles are filled and systems are followed.
• Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
• Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
• Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
• Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
• Model high standards of hospitality, personally engaging with at least 10 guests per shift.
• Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
• Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.

Competencies

Behavioral Fit

• Strong communication and team leadership
• Operational awareness and multitasking
• Decision-making under pressure
• Personal accountability and resilience
• Guest-first focus
• Ability to resolve conflict quickly and gracefully
• Timely follow-through
• Adaptability and initiative

Cultural Fit

• Enthusiastic and empowering presence
• Models grace under pressure
• Generous with encouragement and accountability
• Truth-driven in correction and coaching
• Consistently upholds CFA values and brand standards
• Invested in people and process growth

Married to the Mission: Grow People, Grow Business, but dating the Methods.

Vision: To provide Excellence through Hospitality to help our community Grow.

Values: Excellence, Hospitality, Growth

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift
• Overtime

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Life insurance
• 401(k) matching
• Employee discount