NOC Operator

JOB RESPONSIBILITIES  

• Monitor all channels distributed from AMCN B&T to ensure: 

• Signal quality going out of house and clean signal coming back in house. 

• Tones to trigger local commercial insertion are going out as expected. 

• Nielsen SID is distributed for proper crediting of viewership. 

• Log into all signal encoders (over seventy-five encoders) and check for alarm status, bandwidth analysis, device temperature and device filter status. Troubleshoot issues, as necessary.  

• Perform system checks that include: 

• Routing both mirror and disaster recovery systems to workstations to confirm system functionality. 

• Checking satellite receivers in the NOC and SAT Hubs to confirm good margin levels for signal quality. 

• Confirming Mediaproxy system is recording all channels to ensure our ability to provide evidence of clean and accurate transmission when needed. 

• Verifying encrypted messages are going out as intended. 

• Reviewing Crystal Monitoring & Control to confirm proper transmission path on air.  

• Schedule downlink requests as needed from home office. 

• Program and operate live blackouts and service replacements 

• Monitor Affiliate Hotline to receive any affiliate engineering calls and troubleshoot issues as needed. 

• Walk the Encoding Hub each shift to check alarm status on encoders. 

• Make high Leverage decisions without supervisor support 

• Assist in training newer operators 

QUALIFICATIONS (Required & Preferred) 

• Minimum 2-5 years experience in Transmission or related discipline 

• High School Diploma . College degree preferred; focus on broadcasting technology or similar discipline. 

• Strong knowledge of signal flow within a broadcast facility preferred. 

• Strong knowledge of encoding platforms, such as Synamedia and CommScope systems, preferred.  

• Understanding of equipment such as routers, analyzers, receivers, and encoders preferred 

• Strong customer service, communication, and troubleshooting skills . 

• Detail orientated, organized and capable of handling multiple concurrent issues under high-pressure situations with accuracy . 

• Ability to work closely with peers and operations and engineering teams. 

• Ability to function in a 24/7 operational environment and work flexible schedule which could include nights, weekends, and holidays. 

The Company is committed to policy of nondiscrimination in its employment and personnel practices. Applicants are considered for all employment without regard to race, color, religious creed, religion, alienage, citizenship, gender, gender identity, national origin, ancestry, genetic predisposition or carrier status, age, marital status, familial status, military or veteran status, status as a victim of domestic violence, stalking or sexual assault, sexual orientation, disability or any other characteristic protected by federal, state or local law.