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NOC Technician I

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Job Description - NOC Technician I

Company Description

Sprint Corporation - Telecommunications company

Job Description

Job Title: NOC Central Technician I

Location: Overland Park, KS

Duration: 6 Months (Possible Extension)


Job Description:

  • Run testing procedures using various tools
  • Perform Check In/Check Out process
  • Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
  • Ability to review network logs to discern state changes of network equipment
  • Perform remote resolution of faults through various Element Management Systems (EMS)
  • Creation and routing of network tickets to appropriate designated fix agents
  • Perform routine ticket management and escalations to drive problems to final resolution
  • Use combination of various tools to correlate multiple faults and/or system presented data into singular network impairments
  • Communicate openly and effectively with multiple teams
  • Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication

Must have STRONG KNOWLEDGE of the following:

  • Attention to detail is essential
  • Excellent in written and verbal communication skills
  • Proficient in using Microsoft office application such as Outlook, Excel, Word
  • Ability to grasp higher-level technology issues and troubleshoot to resolution
  • Ability to work independently and in a team environment
  • Ability to work under pressure related to scale of business impact
  • Ability to build strong working relationships both internally and externally
  • Ability to span departments to assist in resolving network event outages
  • Experience analyzing wireless networks, related equipment and/or performance
  • Ability to multi-task, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy
  • Ability to quickly learn new tools and systems
  • Willingness to work on any assigned shift

PREFERRED KNOWLEDGE of the following:

  • Knowledge of ALU, Ericsson, Nokia and Samsung wireless network structure
  • Knowledge of Unix operating system and command structure
  • Basic knowledge of IP routing and protocols
  • Understanding of Operational Measurements used for network performance monitoring and troubleshooting for CDMA, EVDO and LTE technologies
  • Tools/Systems Required: Netcool, TRAMS, SecureCRT

Additional Information

All your information will be kept confidential according to EEO guidelines.

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