Now Hiring- Confirmation and Reservations Representatives

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

Start Your Next Customer Service Career with Hilton Grand Vacations!

Join us on October 13 from 2:00 PM - 5:00 PM

Location: 8325 Southpark Circle, Suite 200 Orlando, FL 32819 (take the elevator or stairs to the 2nd floor and check in with the receptionist)

Apply online today and bring an updated résumé!

New Hire Class starts October 26, 2026

We're hiring for two exciting in-office opportunities:

· Confirmation Representative

· Reservations Representative

Why Attend?

· Meet directly with hiring managers

· Interview on-site

· Learn about our compensation and incentive programs

· Explore career advancement opportunities

· Discover our industry-leading benefits package

Confirmation Representative

As a Confirmation Representative, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways while providing world-class guest service and satisfaction. We are looking for individuals who can effectively communicate with guests, verify eligibility requirements, and help drive guest arrivals.

Schedule: Monday–Friday, 12:30 PM–9:00 PM. Weekend availability may be required based on business needs.

Responsibilities

· Place outbound calls to guests prior to arrival to confirm reservations and verify eligibility.

· Receive inbound calls from guests wishing to confirm reservations.

· Reserve, cancel, and reschedule reservations as needed.

· Resolve guest concerns and provide exceptional customer service.

· Promote and sell vacation enhancements such as room upgrades, extra nights, attraction tickets, and other available offers.

· Help increase show rates while reducing reservation disqualifications.

Reservations Representative

As a Reservations Representative, you will assist guests with hotel reservations and ensure their needs are met throughout the reservation process. This role is ideal for candidates who enjoy hospitality, customer service, and creating positive guest experiences.

Schedule- Monday-Friday, 12:30 PM - 9:00 PM. Weekend availability may be required based on business needs.

Responsibilities

· Answer incoming calls and assist guests with making hotel reservations.

· Provide information regarding room types, rates, availability, and resort amenities.

· Process reservations accurately and efficiently.

· Handle guest inquiries, requests, and concerns professionally.

· Collaborate with other departments to ensure guest satisfaction.

· Maintain knowledge of company policies, procedures, and services.

· Assist with reservation changes, cancellations, and special requests.