NPS Operations Administrator

Responsible for providing administrative and customer assistance within the NPS Department on all activities relating to Professional and Technical Services. Support NPS management and work in a cross-functional collaborative manner with all respective departments. Keep NPS management updated as needed. 

ESSENTIAL FUNCTIONS AND KEY AREAS OF RESPONSIBILITY:

• Provide administrative assistance for NPS management, professional representatives and members including responding to phone and e-mail inquiries regarding equipment loans, technical information, repair services, and purchasing information.
• Provide customer service to members and ensure timely response to inquires.
• Process and follow-up on loans of equipment to customers and maintain status in SAP.
• Enter, update and maintain member information and accounts in SAP.
• Coordinate and execute administrative tasks for NPS Department, such as overdue reviews.
• Assist with fulfillment houses, freight companies, and other outside vendors.
• Work with Repair Department and Warehouse to keep track and expedite equipment for members.
• Execute mailings and shipments
• Enter and code vendor bills in internal accounting software to ensure accurate and timely processing.
• Provide support to NPS Department Field Representatives.
• Monitor NPS customer voicemails and emails each day and update Salesforce if needed.

ANCILLARY RESPONSIBILITIES:

• Prepare and maintain NPS Department mailing lists.
• All other duties as required or needed. 

KNOWLEDGE, SKILLS & ABILITIES:

• 3 + years administrative and customer service experience
• High School Diploma
• A.A. preferred, but not required
• Word and Excel
• MS Outlook
• SAP
• Salesforce CRM system
• Strong administrative skills and ability to multi-task
• Strong data entry skills
• Excellent communication skills

Nikon Inc. is an Equal Opportunity Employer

Reasonable accommodations may be made to enable individuals to successfully perform the essential functions of the position.