Nut Tree Plaza Customer Service & Ride Operator

Description

The Customer Service Representative & Ride Operator at Nut Tree involves providing excellent customer service, handling ticket and merchandise sales, and ensuring the safe operation of the carousel and train rides. This role creates a welcoming and enjoyable experience for all visitors. This position operates with minimal supervision, requiring a self-motivated and responsible individual.

Responsibilities

• Greet all customers in a friendly, professional manner, and provide basic information about the plaza and its attractions. 
• Process transactions for tickets and merchandise sales using the Point of Sale (POS) system.
• Ensure accurate handling of cash and balancing of the till at the end of the day.
• Restock merchandise and maintain organized displays.
• Clean and organize the ticket booth including wiping countertops, organizing shelves and countertops, cleaning ticket booth windows, and disposing trash. 
• Operate the carousel and train rides in accordance with state (DOSH) regulations and company procedures.
• Ensure all customers meet height requirements and are safely secured before starting the ride. 
• Recite safety instructions and monitor the safety of riders throughout the ride.
• Clean and disinfect ride surfaces including animals and seats.
• Dust and polish carousel and train brass, as necessary.
• Perform other duties as assigned to support the overall operation of Nut Tree Plaza.

Requirements

• High School Diploma or equivalent. 
• Basic knowledge of computers and POS systems.
• Strong verbal and written communication skills.
• Ability to interact positively with customers and team members.
• Punctual, dependable and able to follow instructions and procedures and be responsive to management requests.
• Ability to ask questions when necessary and solicit feedback to improve performance. 
• Ability to manage multiple tasks simultaneously in a busy environment.

Physical Requirements

• Regularly required to stand, sit or walk.
• Occasionally required to lift, carry or pull up to 25 pounds.
• May need to perform physical activities such as climbing, balancing, stooping, reaching, kneeling crouching or crawling. 
• Ability to speak, listen and see and use depth perception regularly.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

On the Job Required Training and/or Certifications

Employee must be able to successfully learn and/or pass the following:

• Point of Sale System
• CPR
• First Aid
• State DOSH certification for carousel.
• State DOSH certification for train.