OC Wrap QA Support Specialist

SUMMARY:

The Quality Assurance Support Specialist supports the Program Director/Manager in maintaining continuous quality assurance, contract compliance, and quality improvement for the Orange County Wraparound program. The position coordinates documentation and billing processes, reviews records for accuracy and Wraparound fidelity, monitors service utilization and referrals, and maintains systems for outcome measurement and reporting. The manager organizes program administrative functions and supervises assigned staff supporting documentation and billing.

JOB DUTIES & RESPONSIBILITIES:

• Assist the Program Director with the overall design, implementation, and maintenance of the organization’s continuous quality improvement and outcome based services. Assist the Program Director with continuous quality assurance and contract compliance for the OC Wraparound program.
• Provide guidance and coordination towards satisfying standards and requirements for quality improvement and quality assurance.
• Assist Supervisors with maintaining accountability for all agency and program Policies and Procedures.
• Monitor service utilization and referrals.
• In consultation with the Program Director and county contract agencies, develop and utilize reliable outcome measures to track effectiveness of the process and ensure that all data collection instruments are completed and collected in a timely manner including satisfaction surveys and Wraparound Fidelity Index demonstration project. Assist the Program Director with tracking outcome measures and data for the OC Wraparound program.
• Establish and implement monitors to ensure the accuracy and timeliness of Plan of Care and all other documents requiring Wraparound Supervisor’s signature and/or approval.
• Compile monthly service reports in accordance with the contract and provide feedback to the Program Director and Wraparound Supervisors.
• Compile and route all program and contractual documentation in accordance with this agreement.
• Attend scheduled supervisor meetings, meetings with contract administrator, and/or WIRT meetings as determined by Program Director. Attend scheduled trainings as determined by the Program Director.
• Participate in training and ensure that Care Coordinators, Parent Partners and Youth Partners participate in the training in accordance with this contract.
• Maintain Wraparound OC records, assessments, reports, expenditures records, monthly internal audit of files, personnel records, scheduling and referral information, and billing and collection for services rendered. Assure compliance with all contract regulations regarding documentation and billing services.
• Purchase and inventory billing supplies.
• Input all Special Incident Report (SIR) data and generate reports to internal administrators and outside agencies as needed.
• Performs other related duties as required and assigned.

GENERAL REQUIREMENTS:

Education/Experience

1. High school diploma required. A bachelor’s degree in business administration or a related field is preferred.
2. At least one year of experience in data entry, basic accounting, filing, and other office functions.
3. Proficiency with applicable mental health documentation, Medi-Cal billing requirements, and managed care systems.
4. Proficiency with program assessment, outcome measures, and data analysis. Familiarity with the Wraparound process and practices is preferred.

Licensure, Registration, Certification

1. Valid CA driver’s license and proof of automobile insurance.
2. Completion of CPR/First Aid certification within the first thirty (30) days of employment.