Ocean Business Support Supervisor (Bilingual English/Korean)

Company Overview

Since its inception in 1995, FNS has been focused on providing the best total logistics services by implementing our core values: trust, communication, team play, challenge, and balance. Through trust, we can be a logistics partner that customers trust with a diverse group that works together based on a strong, unified belief. By communicating with and accommodating the voices of customers and co-workers we can deliver the best services. Our team play is enhanced by the appreciation and cooperation with each other with a focus on a singular goal. Challenging the status quo and innovating, FNS is unafraid of failure and strives to develop and improve our processes. Work-life balance strives to provide individuals with happiness to achieve and grow together.

For 2025, we have set out to become one of the nation’s top 25 logistics companies with more than $1,500M in sales, with the best employee and customer satisfaction, and a network of over 100 different partners.

To achieve our goals, there is an emphasis on three traits of work. We promote a family-like working environments allow us to help promote every member’s work-life balance, allowing us to develop cooperation and care for one another like family. We are nominated by our customers whom we can grow with based on a trusting relationship between our services and our customers. We specialize fields of work where professionals can nurture their talent, and we focus on every member’s work-life balance so that members may cooperate and care for each other like family. Our core values are integral to the success and growth of FNS.

To Discover more, please visit our website at http://www.fnsusa.com

Location: 18620 Harmon Ave, Carson, CA 90746

Responsibilities

• Build, maintain, and strengthen strategic operational relationships with ocean carriers, marine terminals, rail operators, and chassis providers across the U.S.


• Lead discussions on vendor service agreements, contract compliance (Terms & Conditions), and operational escalations to resolve bottlenecks


• Oversee end-to-end cargo claims management for key strategic accounts (e.g., Electronics, Chemicals) and lead recovery negotiations with liable parties to maximize recovery rates


• Manage carrier dispute resolution regarding billing discrepancies, demurrage/detention charges, and improper tariff applications to prevent leakage of company funds


• Establish, manage, and standardize periodic (weekly, monthly, annual) executive reporting packages and presentation materials for senior leadership


• Monitor and analyze U.S. ocean and intermodal market trends to provide timely risk assessments, market intelligence, and operational updates to internal stakeholders

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related filed preferred


• A minimum of 7 years experience in Logistics, 3PL or Maritime industry in-depth knowledge


• Proven track record in carrier vendor management, cargo claims resolution, and contract compliance


• Proficient in Microsoft Office and Logistics Management Software


• Strong analytical skills with a proven ability to interpret extensive data


• Advanced negotiation and problem-solving skills with extensive experience handling carrier/vendor escalations


• Strong business acumen with an understanding of how operational support directly impacts company profitability (bottom-line protection)


• Fluency in English and Korean required

The base salary range for this role is between $80,000 - $95,000/ Salary, depend on your experiences, qualifications, and skills.

Benefits (Full-Time ONLY)

• Health, Dental, and Vision PPO Insurance


• Life, STD, LTD Insurance


• 401(K) Plan


• Paid Time Off


• Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)


• Years of Service Awards


• Education Assistant Program (Based on Eligibility)

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