Office Assistant

Company : Home Instead

Job Description - Office Assistant

Position Summary
The Office Assistant at Home Instead plays a key role in supporting daily office operations, ensuring excellent client and caregiver experiences, and assisting with administrative, marketing, and scheduling functions. This position requires strong organization, communication, and multitasking skills in a fast-paced environment.

What We Offer

Dental insurance
Aflac insurance
IRA with 3% company match
Paid Holidays
A meaningful career in a vital industry
On-call responsibilities
Meaningful Work and Connections. You will be part of a team that truly cares about their clients and caregivers

Key Responsibilities
Administrative & Office Support

Answer incoming phone calls and direct inquiries professionally
Provide general office support and complete miscellaneous administrative tasks
Maintain organized records and documentation

New Hire Orientation & Caregiver Support

Coordinate and conduct new hire orientations
Serve as a point of contact for caregiver questions and support

Scheduling & Client Coordination

Provide backup support for scheduling caregivers and client shifts
Conduct introductions between new clients and caregivers when needed
Help ensure continuity of care and client satisfaction

Marketing & Community Engagement

Create and distribute monthly newsletters
Manage and update social media accounts
Assist with marketing initiatives and community outreach efforts

Billing & Insurance Support

Assist with private pay billing processes
Support long-term care insurance billing and documentation as needed

Additional Duties

Provide occasional shift coverage as needed
Support team members across departments
Perform other duties as assigned

Schedule: Monday to Friday and occasional weekends with On-call rotation
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact.
Qualifications

High integrity
High school diploma or equivalent required; associate or bachelor’s degree preferred
Previous office, administrative, or customer service experience preferred
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to multitask and adapt in a fast-paced environment
Proficiency in Microsoft Office and basic computer skills
Experience with social media platforms preferred
Ability to excel in a fast-paced, team-oriented environment
Completes criminal background, MVR, drug screen, and reference checks
Passion for working with the aging population is preferred
Ability to travel locally as needed to meet clients and provide support

Requirements

Experience in a service-focused role, with a dedication to "doing what’s right" for clients
Strong organizational skills and comfort with technology
Commitment to high standards of compliance and service quality
Ability to travel locally as needed to meet clients and provide support
Flexible availability for occasional after-hours or weekend duties

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Office Assistant

Job Description - Office Assistant

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