Office Assistant- Neonatal ICU

Neonatal ICU Office Assistant

Shift Details:  

First Shift

Full-Time

Serve as receptionist for assigned department(s) for internal and external customers. Provide clerical and general office support for departmental operations. Support external customers, such as patients and their families, as primary responsibility. Support department or office as secondary responsibility.

Required Qualifications:

• High school education or equivalent required.

• Proficient with computers to include keyboarding, basic navigation and use of email applications required.

• Ability to communicate effectively both in verbal and written form required.

• Ability to multi-task required.

• Ability to deal with difficult or challenging customer interactions and escalate to management as appropriate required.

• Ability to work with multi-line phone system required.

• Ability to communicate effectively during escalated situations required.

Preferred Qualifications:

• Prior experience working with customers or patients preferred.

• Experience with Telecommunication system, ComputerLog books, and schedules preferred.

• Experience with general office materials/equipment preferred.