Office Assistant - Queensgate (Outpatient) - Full time

Full time (80 hours biweekly)

M-Th 630a-7p

F 630a-4p

4 Saturday shifts per quarter 745a-12p 

General Summary

Performs diversified secretarial/clerical duties requiring knowledge of medical terminology and healthcare billing protocols. Provides support for department head and department staff as needed.

Duties and Responsibilities

Essential Functions:

• Answers telephones, routes callers, takes messages and provides routine information to callers.


• Greets and registers patients in accordance with established policies and procedures.


• Schedules patient appointments within established parameters.


• Performs a variety of billing functions including recording patient information, preparing and submitting patient charge vouchers and processing insurance information.


• Bills insurance carriers for appropriate payments.


• Contacts carriers to follow up on balances due.


• Maintains up-to-date patient accounts.


• Prepares and maintains records of patient charges.


• Creates medical records for new patients.


• Establishes and maintains files and records on an ongoing basis.


• Schedules meetings, training and other requirements for staff.


• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.


• Compiles data for and prepares regularly scheduled or special reports, analyses and statements.

Common Expectations:

• Maintains established policies and procedures, objectives, quality assessment and safety standards.


• Maintains professional growth and development.


• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.


• Opens and routes incoming mail; distributes correspondence and other material to staff.


• Orders office supplies as necessary.


• Participates in administrative staff meetings and attends other meetings as assigned.

Benefits Offered:

• Comprehensive health benefits


• Retirement savings plan


• Paid time off (PTO)


• Education assistance


• Financial education and support, including DailyPay


• Expanded Paid Parental Leave

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year 6 months Required

Knowledge, Skills, and Abilities:

• Medical Terminology.