Office Cashier Lead

The Front Office Lead will assist with coaching the Front Office department to ensure customers are provided fast, friendly and accurate customer service. The Front Office Lead will ensure all AFW policies and procedures are followed to prevent fraud, rent AFW vehicles to our customers, and processing financing applications. The Front Office Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. This individual will perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

Department: Front Office

Shift: Various shifts from 7am-10pm

Reports to: Front Office Manager                                    

Job Overview

As an Office Cashier Lead, you will be responsible for the front office’s employees, including mentoring, interviewing, performance evaluations, scheduling and assigning duties. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service, and that your staff also promotes the American Furniture Warehouse culture. 

You will coach and oversee the Front Office department with direction from the Front Office Manager to ensure customers are provided fast, friendly and accurate customer service. The Office Cashier Lead will also assist with processing customer transactions and assisting the Sales team with completing orders. 

Job Duties & Responsibilities

Typical duties include but are not limited to:

• Oversee Front Office employees with leadership from the Front Office Manager.

• Assist with recruiting and hiring quality employees to meet the needs of business.

• Help train and mentor new employees and provide continuing education to existing employees.

• Evaluate employees based on performance metrics. 

• Rent AFW vehicles to our customers, and process financing applications.

• Perform cash drawer and safe/petty cash audits and report any discrepancies to the AFW Management Team.

• Ensure all front office staff provide exceptional customer service and assists customers during the check process to the best of their ability.

• Respond to public address system announcements.

• Identify and read reports, tickets and UPC labels.

• Completes customer transactions accurately and efficiently at point-of-sale.

• Executes consistent operational and selling processes.

• Educates customers and employees on our Satisfaction Guaranteed return policy.

• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.

• Take ownership to enhance customer experience.

• Partners with all other departments to ensure customers’ needs are met and processes are completed per policy.

• Enforcement of all company policies and procedures. 

• All other duties assigned by the Front Office Manager, Store/Regional/or Operations Manager as directed. 

• Requires recognizing, identifying and using merchandise and necessary reports.

This position supervises staff of 5 – 10 employees any given time.  This position is supervised directly by the Front Office Manager depending on location.

Job Requirements

• Excellent verbal and written communication skills. 

• Strong supervisory and leadership skills.

• Cash handling and safe balancing

• Hands on experience with STORIS software, and Microsoft Suite.

• Sense of ownership and pride in your performance and its impact on AFW’s success.

• Strategic planning, critical thinking, and problem-solving skills

• Excellent interpersonal and customer service skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to lead team meetings and motivate others

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Ability to function well in a high-paced and at times stressful environment.

• Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. 

Education & Experience

High School Diploma/GED preferred. At least 1-2 years of related experience in cash handling or related role; or equivalent combination of education and experience.

Compensation

• Pay rate: Starting at $18/hour and up! Depending on Experience

  • Pay Grade B: $16.00 - $29.71 

• At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision), 401k matching, and more!

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift 15 to 50 pounds at times. 

• Must be able to access and navigate each department at various facilities. 

• Requires the ability to maneuver in confined and at times congested areas. 

• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours daily.

• Requires constant use of arms, hands, fingers, eyes, legs, and back. 

• Able to work in various environments with different lighting, loud exterior noise, and flooring. 

Work Environment

• Fluorescent Lighting
• Concrete Flooring 

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!