Office Coordinator

Summary: The Hendrick Performance Office Coordinator will assist in shaping the member experience.  You'll help drive sales through exceptional service, personalized experiences, and strong relationship-building. From first impressions to long-term engagement, you will assist in the delivery of outstanding service and sustainable growth.

Essential Duties and Responsibilities include the following:

• Assists in leading engaging tours of Ten Tenths Motor Club, Hendrick Motorsports, and the Hendrick Heritage Center, highlighting points of interest, safety tips, and club structure.
• Assists in the coordination of and hosting excursions and club events, ensuring a smooth and enjoyable experience for all participants.
• Provides support and aid in service logistics for Hendrick Performance
• Helps to oversee guest services, event logistics, and vendor coordination
• Greets and assists guests with general inquiries, providing a welcoming and knowledgeable first point of contact.
• Supports planning and execution of conferences, on-site events, and club-hosted experiences.
• Assists with planning and executing club-hosted events, tours, and member appreciation programs.
• Addresses and resolves member concerns with professionalism and empathy, escalating when needed.
• Provides information on club benefits, travel packages, and exclusive member offers.
• Supports front-desk operations at Hendrick Performance locations.
• Ensures compliance with safety, privacy, and service standards.
• Builds and maintains strong relationships with vendors, service providers, and local partners.
• Assists in the management, presentation and display of all products for retail sale at Hendrick Performance.
• Assists with maintenance and stewardship of inventory levels that coincide with sales trends to limit inventory risk and maximize revenue potential.
• Other duties as assigned by manager. 

Qualifications:

• Analytical skills – possess critical thinking and reasoning skills to solve a problem.
• Accountability – accept responsibility and account for his/her own actions.
• Business acumen – grasp and understand business concepts and issues.
• Written communication – demonstrate an ability to communicate in writing clearly and concisely.
• Verbal communication – ability to communicate effectively with others verbally.
• Detail-oriented – pay attention to the minute details of a project or task.
• Organized – demonstrate being organized or following a systematic method of performing a task.
• Accuracy – ability to perform work accurately and thoroughly.
• Customer-oriented – ability to take care of the customers’ needs while following company procedures.
• Decision making – ability to make critical decisions while following company procedures.
• Negotiation skills – ability to reach outcomes that gain the support and acceptance of all parties.
• Leadership – ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Interpersonal – ability to get along well with a variety of personalities and individuals.
• Team builder – ability to convince a group of people to work toward a goal.

Desired Work Experience:

• 2+ years

Education/Experience:

• 2+ years experience in retail required. Exceptional customer service skills. Requires solid understanding of retail and operations processes and procedures.
• Understanding of purchasing, inventory control, and basic accounting principles.

Certificates and Licenses:

• Valid Driver’s License

Computer Skills:

• Knowledge of Microsoft Word, Excel, Project.
• Prefer knowledgeable in inventory and purchasing programs.

Communication Skills:

• Strong communication skills and attention to detail.
• Strong interpersonal, problem solving, and decision-making skills.

Attendance Expectations:

• The position requires regular and predictable attendance.  Role is not remote and must regularly be performed in the assigned office location. Scheduled shifts may include evening hours, weekends, and holidays.
• Travel by air or car to tradeshows, events and customer meetings may be required. 

Physical Demands:

• Requires vision (distance, depth) and sense of touch. Constantly lifts/carries up to 20 pounds and pushes/pulls up to 25 pounds.
• Frequently stands, walks, sits, manually manipulates, reaches outward, speaks, lifts/carries up to 50 pounds, and pushes/pulls up to 40 pds.
• Occasionally reaches above shoulder, climbs, crawls, squats or kneels, bends, grasps, lifts/carries over 100 pounds, and pushes/pulls up to 100 pounds.

Environment Demands:

• Duties are performed primarily indoors. Occasional duties performed outdoors during events. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers.

Verbal and Writing Ability:

• Must be detail-oriented and able to work well in a dynamic and fast-paced environment.

Math Ability:

• Ability to add, subtract, multiply and divide.

Reasoning Ability:

• Ability to manage multiple and diverse priorities. Must be good with details and able to adapt to a changing environment. Strong team building and goal setting capabilities. Able to collaborate with other managers to achieve common goals. Highly organized and detail-oriented

Job cannot be performed remotely.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.