Office Coordinator

This position may qualify for a sign on bonus 

Responsible for acting as the working lead in the Fitness Centers. Coordinates front desk procedures, membership engagement and 

growth, customer satisfaction, programs, community engagement and related activities. Develops and supervises programs for the 

maximum utilization of services and equipment. Possesses knowledge of general health and fitness operations, trends and quality 

management. Responsible for training/mentoring and scheduling/staffing for the center and Customer Service staff. Responsible for 

work process of the Customer Service department as well as daily operations. Completes established competencies for the position 

within designated introductory period. Other related duties as assigned.

• Supports established goals and objectives that support overall strategic plans of the facility/Baptist  Health System
• Monitors the annual department operating and capital budgets
• Supervises daily operations of assigned department/s
•  Supervises performance of staff
•  Demonstrates objectivity in decision making, utilizing facts to support decisions
• Supports the mission statement, policies and procedures of the Baptist Health System/
• Participates in eliminating boundaries to achieve integrated, efficient and quality service
•  Achieves ongoing compliance with all regulatory agencies
•  Serves as a resource to employees and customers as demonstrated by visibility and knowledge of ssues
•  Demonstrates flexibility in response to change

MINIMUM EDUCATION: Associate’s Degree from accredited school or college
PREFERRED EDUCATION: Bachelor’s Degree from an accredited college or university in Management, Business, 
Exercise Science or Healthcare. 
MINIMUM EXPERIENCE: 4 years of Customer Service experience with at least 1 year in a lead or supervisory 
role
PREFERRED EXPERIENCE: 2 years of Fitness Center or Healthcare management experience
REQUIRED CERTIFICATIONS/LICENSURE: NA
PREFERRED CERTIFICATIONS/LICENSURE:
REQUIRED COURSES/ COMPLETIONS (e.g., CPR): Must have active healthcare provider Basic Life 
Support on hire (ARC or AHA); however, must have AHA Healthcare Provider BLS within 60 days of 
hire