Office Manager-Registered Behavior Technician (RBT)

Location: Auburn, IN
Employment Type: Full-Time, Hourly
Schedule: Monday–Friday, 7:30 a.m.–4:15 p.m.
Reports To: Director of Programs and Operations

Positions Summary: 

Great Heights ABA is seeking an organized, compassionate, and motivated professional to serve in a dual role as an Office Manager and Registered Behavior Technician (RBT) for our Auburn clinic. This position is designed to support the continued growth of the clinic, with administrative responsibilities primarily occurring during morning hours and direct client services provided in the afternoons.

As the clinic expands, this role is expected to transition into a full-time Office Manager position. The successful candidate will play a key role in establishing efficient operations, supporting staff and families, and modeling our commitment to high-quality, individualized care.

Key Responsibilities 

Administrative & Operational Management

• Oversee daily office operations to ensure efficiency, organization, and adherence to established procedures.
• Manage staff and client scheduling within the practice management system and communicate updates to caregivers and team members.
• Maintain accurate records, documentation, and office systems.
• Open and close the office in accordance with company policies and security procedures.
• Monitor office supply levels and coordinate purchasing needs.
• Communicate building maintenance concerns and operational issues to leadership.
• Support process improvement initiatives and special projects as assigned.

Client & Staff Support

• Serve as a welcoming and professional point of contact for clients, caregivers, visitors, and staff.
• Assist with client inquiries, scheduling concerns, and general office communications.
• Ensure communication systems and office technology remain operational.
• Collaborate with clinical teams to support seamless service delivery.

Human Resources & Team Development

• Assist with recruitment activities, including posting positions, screening candidates, scheduling interviews, and supporting onboarding efforts.
• Maintain personnel records and ensure required documentation remains current.
• Track attendance, leave requests, and scheduling needs.
• Support employee engagement, communication, and workplace culture initiatives.

Registered Behavior Technician Responsibilities

• Provide direct ABA therapy services to assigned clients during designated afternoon hours.
• Implement treatment plans developed by supervising BCBAs.
• Collect and maintain accurate session data and documentation.
• Model professionalism, engagement, and high-quality clinical practices within the clinic environment.
• Maintain active RBT certification and comply with all ethical and professional standards.
• Collaborate with clinical staff to support positive client outcomes and a fun, therapeutic environment.

Growth Opportunity

This position is intentionally structured to combine administrative leadership with direct clinical support during the clinic's growth phase. As client census and operational needs increase, administrative responsibilities are expected to expand into a full-time Office Manager role with reduced or eliminated direct service expectations.

Physical Requirements: 

• Ability to actively engage with clients in therapeutic activities, including sitting on the floor, standing, walking, bending, and occasional lifting.
• Ability to lift up to 20 pounds as needed for office supplies, client materials, or equipment.
• Prolonged periods of sitting and computer work during administrative tasks.
• Regular use of standard office equipment including computers, phones, copiers, and filing systems.
• Occasional off-site errands or travel may be required (e.g., banking, supply pickup, post office).

Required Qualifications

• Active Registered Behavior Technician (RBT) certification in good standing.
• High school diploma required; associate or bachelor's degree preferred.
• Minimum of 2 years of administrative, office management, scheduling, or leadership experience preferred.
• Experience providing direct ABA services strongly preferred.
• Proficiency in Google Workspace, Microsoft Word, and Excel.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to maintain confidentiality and professionalism in all interactions.
• Bilingual proficiency preferred but not required.

Preferred Experience

• Experience in an ABA, healthcare, behavioral health, therapy, or medical office setting.
• Previous experience supporting hiring, onboarding, or employee scheduling processes.
• Leadership experience within a clinical or service-based environment.