Office Receptionist

The Office Receptionist is the first point of contact for our guests, whether by phone, email, or in person. You are responsible for creating a positive and welcoming environment and tending to the needs of our buyers and sellers when picking up or dropping off items for auction. 

QUALIFICATIONS 

High school diploma or equivalent 

Some office experience preferred 

PRIMARY DUTIES 

Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations 

Operate the telephone to answer, screen, or forward calls 

Utilize electronic mail and messaging systems to communicate with customers and other employees 

Accept payment from customers via cash, check, or credit card 

Keep the reception area tidy and stocked with necessary supplies and advertising materials 

Monitor inventory of all office supplies and request ordering for items that need replenishing 

Perform administrative support tasks such as proofreading, transcribing handwritten information, and working with pay records, invoices, and other documents 

Sort and distribute mail and deliveries 

Assist in the coordination of inventory transfers between locations 

Review and categorize photos for upcoming auctions 

Leverage modern technology and AI-assisted tools to streamline administrative tasks, communication, and customer service workflows 

Travel to off-site auctions as needed 

Other duties as required and assigned 

SKILLS 

Cash handling 

Critical thinking 

Active listening 

Customer service 

Time management 

Proficient with modern technology and AI-assisted tools to support administrative, scheduling, and customer service workflows 

PHYSICAL ENVIRONMENT 

Sit at a desk for the majority of the day 

Occasional standing, walking, crouching, and climbing 

Occasional lifting of items weighing up to 25 pounds 

May involve periodic outdoor responsibilities and exposure to varying weather and environmental conditions 

May work near moving mechanical parts and explosives