Office Services Clerk

Work Model & Compensation Eligibility: 

• This role is not eligible for incentive, bonus, or commission-based compensation. 

• Relocation: This position is not eligible for relocation assistance. 

ABOUT NYC TOURISM + CONVENTIONS 

New York City Tourism + Conventions is the official destination marketing organization and convention and visitors bureau for the five boroughs of New York City. Our mission is to invite the world and energize the City, building equitable, sustainable economic prosperity and community through tourism for the mutual benefit of residents, businesses, and visitors. 
 
NYCtourism.com is the official website of New York City, reaching visitors in their trip-planning stages and showcasing everything the City has to offer. The site is also home to key marketing programs including NYC Restaurant Week®, NYC Broadway WeekSM, and more. 

POSITION SUMMARY: 

The Office Service Clerk will work to ensure that all the company is supported and supplied with all the operational things necessary to succeed at work. The ideal candidate will be a quick learner, a friendly face to all, and a supportive team member to heighten the in-office experience. Some responsibilities include assisting in getting badges made, handling shipping, and maintaining an order in the office. 

RESPONSIBILITIES: 

• Supports the operating departments of New York City Tourism + Conventions by providing mailroom, delivery and administrative services in the most efficient, cost-effective means possible.  

• Prepares and packages internal deliveries, mail handling and inventory in the most efficient, cost-effective manner possible.  

• Responsible for the maintenance of the mailroom and office equipment and initiates improvements when possible.  

• Mail and supply orders/deliveries. Technical expert of all mailroom processing (postage machine, FedEx / UPS terminal, sorter, folder, scorer, cutter etc.) and printing (HP and Cannon printers and copiers and plate maker) Coordinates mailroom projects: monthly mailing, business card exchange, any last-minute project, processing bulk shipping and mailings, generation of labels/envelopes, folding, stuffing and mailing in a timely manner.  

• Train and troubleshoot equipment to meet business needs to provide staff with pickup and delivery of boxes/packages as needed.  

• Oversee the operation of the office soda machine.  

• Ensure a clean, orderly, safe and secure environment within the mailroom.  

• Oversee the organization and orderly maintenance of all storage and staging areas.  

• Perform preventive maintenance on equipment and make simple repairs.  

• Perform minor office maintenance and moving of office furniture, as .  

• Operate and ensure proper maintenance of the Company vehicle,  

• Required to make deliveries and pick-up items at banks or other locations throughout the city.  

QUALIFICATIONS: 

• ⁠Minimum of 2-3 years of experience in a mailroom, facilities, office services, or administrative support role. 

• Experience operating mailroom and shipping equipment, including postage machines, copiers, printers, and shipping software (FedEx, UPS, USPS). 

• Experience with Microsoft Office applications, including Excel, Word, and Outlook. 

• Excellent organizational, communication, and interpersonal skills with the ability to manage multiple priorities effectively. 

• Ability to work independently, exercise sound judgment, and take initiative to improve processes and efficiencies. 

• Ability to collaborate cross-functionally and provide responsive service to staff and stakeholders. 

• Valid driver's license with a clean driving record and the ability to operate a company vehicle. 

• Ability to safely operate mailroom equipment and lift up to 20-30 pounds. 

• Familiarity with New York City's tourism and hospitality landscape is a plus. 

New York City Tourism + Conventions offer a competitive benefits package including:   

• Hybrid Schedule: M-Th in-office; Fridays remote.  

• Generous Time Off: PTO days and sick time.  

• Holidays: up to 12 paid company holidays, plus extended Winter Break.  

• Floating Holiday: 1 per year, front-loaded.  

• Healthcare: Premium medical, dental, and vision plans, plus HRA and DCA.  

• Retirement & Development: Retirement savings plan and professional development opportunities.  

• Perks: Quarterly cell phone credit to subsidize your plan and monthly transit/commuter allowance. 

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. 

NYC Tourism + Conventions Commitment to Diversity, Equality and Inclusion 
   
Here at NYC Tourism + Conventions we are an equal opportunity employer, committed to our diversity and inclusiveness. We provide equal work opportunities for all and prohibit discrimination and harassment of any type. All qualified applicants will be considered without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. 
   
If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] let us know the nature of your request. 
   
If you think you might thrive in this environment, we would love to hear from you! 

EOE