Provider Job Opportunity at Bend Memorial Clinic, PC

Please Note: We will only contact candidates regarding your applications from one of the following domains: @bmctotalcare.com, @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, or @starlingphysicians.com.

The CMA Office Supervisor, under the supervision of the Department Manager, is responsible for planning, organizing, and coordinating daily operations to ensure quality patient care and be the liaison between the providers and staff.

Essential Job functions:

• Provides leadership and support in day-to-day operations within the clinical setting along with the Department Manager. Serves as a role model and consultant for staff. Demonstrates the ability to make decisions, problem solve, delegate, and assure high quality and efficiency of staff. Demonstrates flexibility with various work schedules.
• In collaboration with the Department Manager, ensures policies and procedures are properly communicated and adhered to. Ensures staff members are competent in emergency protocol and procedures.
• Completes and populates Provider and staff monthly schedules. Manage staff PTO requests. Identifies staffing needs in advance, assists in utilizing resources effectively. Monitor and control overtime use.
• Coordinates and assists with training, monitoring, and evaluation of staff. Plans and assists in the hiring and orientation of new office staff. In collaboration with Department Manager, evaluates clinical staff according to SUMMIT policy and provides ongoing feedback.
• Conducts an annual performance evaluation including obtaining provider input on each staff member of the department.
• Works with Department Manager to implement and create action plans for SUMMIT clinical quality improvement process at the department level. Monitor all Quality dashboards.
• Monitors departmental compliance with all applicable standards (OSHA, HIPAA), Occurrence Reporting); reports compliance concerns; ensures utilization of resources for resolution of issues.
• In collaboration with other teams, advances the department’s technology including the use of the information technology and the implementation and appropriate use of the Electronic Medical Record, Practice Management System, Departmental /Ancillary systems.
• Trains and audits the 8-stage workflow
• Makes adjustments in workflow as necessary to ensure overall smooth functioning of the department and compliance of SUMMIT policies. Communicates with providers on regular basis to ensure seamless flow of communications. Resource for department to manage patient issues and concerns; reports back to Providers and Department Manager.
• Maintains and expands staff competencies, as well as implementing ongoing internal education programs Increases operational efficiency in departments through cross training of personnel.
• In collaboration with Department Manager implements customer service action plans.
• Holds monthly staff meetings; communicates pertinent SUMMIT initiatives and information to staff
• All other duties as assigned.

General Job functions:

• Delivers direct patient care within the scope of licensure and in accordance with SUMMIT policy.
• Assumes accountability for the quality of care, which they delivered including maintaining standard precautions.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Prioritizes patient care by implementing physician orders and nursing procedures.
• Documents appropriately in the Electronic Health Record (EHR).
• Assures all patients are correctly identified prior to providing and/or documenting care.
• Communicates & provides care consistent with age, cultural, spiritual and developmental needs of the patient.
• Maintains efficient patient flow.
• Employs appropriate and timely use of Tasking in EHR.
• Administers injections according to appropriate protocol. Documents injections accurately in EHR.
• Appropriately demonstrates telephone triage protocols and document in EHR.
• Effectively communicates problems, concerns or issues to the Office Supervisor/Manager appropriately and promptly.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Reviews and updates medication list in EHR. Demonstrates understanding of prescription control and prescription refill procedures. Accurately and completely documents known allergies in EHR.
• Appropriately enters orders and schedules appointments in the EHR.
• Provides referrals and/or consult orders appropriately and in a timely manner in the EHR.
• Appropriately adheres to universal safety precautions when administering medications and disposal of medical waste.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
• Facilitates transition of care to UCC/Hospital.
• Checks and maintains logs for emergency equipment according to policy.
• Assists in ordering and maintaining of all supplies as assigned.
• Demonstrates flexibility with various work schedules.
• Recognizes and performs duties which need to be performed although not directly assigned.

Education, Certification, Computer and Training Requirements:

• 2-4 Years related work experience required, 5-8 Years preferred
• Certified Medical Assistant, Oregon State EMT or Paramedic license required
• Basic Life Support (BLS), required
• Valid Driver’s license and Auto Insurance, required
• Advanced Cardiac Life Support (ACLS), as required by department need
• Worked directly Ability to communicate in English, both orally and in writing
• Strong interpersonal and organizational skills
• Ability to perform diverse work assignments with time limitations with a high degree of accuracy
• Ability to use problem solving, critical thinking and priority setting skills
• Knowledge of current nursing practices and protocols
• Ability to lead and manage a team with Physicians, required
• Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
• Standard Office Technology in a Window based environment, EHR, PMS
• Patient care equipment
• Departmental/Ancillary systems as appropriate

Total Rewards at Summit Health Oregon – Bend Memorial Clinic, PC

Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.

Here at Summit Health, our total rewards include, but are not limited to: 

• We’ve Got You Covered - Health coverage is vital, and it begins on the 1st of the month after you start employment. 

• Build a Healthy Foundation – Various medical plan options including a HDHP with HSA option and employer contribution. 

• Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts. 

• Safeguard Your Household – Company paid Employee Assistance Program (EAP) and life insurance, plus optional supplemental life. 

• Protect Against the Unexpected – Company paid Disability Insurance plus optional voluntary benefits such as accident and critical Illness insurance for yourself and dependents.

• Retirement Investing - 401(k) plan with company Safe Harbor contribution annually to help you build towards your retirement. 

• Work/Life Balance – Time Off including Provider Advanced Time Off (PATO) and holidays so employees can take a break or care for themselves and their family. 

• Reach Professional Goals – Continuing Medical Education and bonus opportunities.

• Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy. 

Benefits apply to benefits eligible team members.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov.