Office Support Assistant (NE)

JOB SUMMARY

The Office Support Assistant provides support to River Valley Home Health & Hospice operations and to the office departments/teams: Team Assistants; Home Health & Hospice Clinical Team; Billing; Human Resources; and Leadership.

DUTIES & RESPONSIBILITIES

• Office Support

• Greet and direct office visitors, answer main office telephone line, respond to direct requests for information and/or forward messages to appropriate staff.
• Ensure the office is kept in a professional, orderly, and clean fashion.
• Orders and maintains accurate record for office and medical equipment and updates spreadsheets for supplies for Hospice/Home Health as well as help to put away supplies as they arrive.
• Manages incoming, outgoing, and interoffice mail.
• Maintains confidentiality of patient information.
• Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure manual.
• Maintains accurate up to date medical records in accordance with regulations of Medicare and the Policy and Procedure Manual.
• Input’s data into computer for billing purposes.
• Responsible for assisting with audits of patient information.
• Performs other necessary functions/duties as assigned by the Program Director and/or Administrator.
• Participates in and assists with community activities, i.e., health fairs, conventions, community education programs, etc. as assigned by Program Director, Director of Clinical Services and/or Administrator.

Support to Department/Teams

• Assist the billing team by reviewing billing reports (PDGM; Pre-Post) and following up to ensure items are obtained for timely billing. 
• Print deliver and track in all orders for the Kingman Branch and assist with other locations as needed.
• Prepare Face-to-Face packets for Kingman branch and other areas as needed.
• Maintain Order tracking reports/Face-to-Face reports weekly.
• Maintain Emergency Preparedness binder with recent Census report (Monday); maintain temperature and cleaning logs as needed.
• Review and Process with guidance of DCS Facility Claims for payment.
• Assist with Workflow items when needed.
• Follows written and oral instructions
• Maintain patience, tact, cheerful disposition and enthusiasm
• Must comply with all training requirements
• Review Forcura daily and process items or direct correspondence to the correct department

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job.  The employee may be requested to perform job-related tasks other than those stated in this description.

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

• Must possess, as a minimum, a high school diploma
• Preferred to have a minimum, 1-2 year(s) experience in medical records of a health care facility
• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, visitors, and the general public.
• Must be knowledgeable of medical terminology, laws, and regulations as they pertain to long-term care.
• Must possess the ability to work harmoniously with other personnel.
• Must possess the ability to minimize waste of supplies, misuse of equipment, etc.
• Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Be able to follow written and oral instructions.
• Be knowledgeable in micro-computers, data input and output.
• Must be able to relate information concerning a resident’s condition.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.