Officer, Special ULD & Accessories Management

The Officer, Special ULD & Accessories Management is responsible for the day-to-day tracking, handling, and distribution of special ULDs and accessories in accordance with customer agreements. This role ensures high-quality service delivery, facilitates effective stock balancing, and provides operational support for special ULD requests across global airline networks. 

Key Responsibilities:

Execute Special ULD Management Processes

Drive Results, Ensure Accountability, Business Insight

• Ensure smooth execution of special ULD management processes in line with global standards. 
• Process and track ULD leasing, stock levels, and disposition requests efficiently. 
• Maintain accurate records of ULD transactions, including lease location, return details, and costs. 

Support Stakeholder Coordination and Customer Requests

Customer Focus, Collaborate

• Act as the first point of contact for customers regarding special ULD requests and inquiries. 
• Monitor incoming mailbox communications, ensuring timely responses and actions. 
• Work closely with Customer Success Managers, Planning Teams, and field-based staff to resolve stock balancing issues. 

Enhance Operational Accuracy and Compliance

Courage, Ensure Accountability

• Identify and escalate non-performance issues affecting stock distribution and planning. 
• Ensure adherence to ULD allocation policies and contractual obligations with customers. 
• Support the continuous improvement of tracking tools and reporting accuracy. 

Our Values in Action:

• Be Humble and Curious – Continuously seek process improvements in ULD management. 
• Inspire, Empower, and Prosper – Collaborate to enhance customer satisfaction and efficiency. 
• Take Ownership and Get Stuff Done – Ensure accurate tracking and timely disposition execution. 
• Build a Better Future – Implement new strategies to optimize ULD and accessory utilization. 
• Team Up to Be Better – Work with internal teams to improve coordination and responsiveness. 
• Be Passionate About Our Customers – Deliver reliable service to meet customer requirements. 
• Be Eager to Win – Strive for operational excellence in ULD planning and stock control. 

The Small Print:

This role requires strong organizational skills, attention to detail, and the ability to manage high volumes of data and stock movements efficiently. Collaboration with internal teams and external stakeholders is essential to ensuring seamless operations. 

This is an overview of the role’s scope and its alignment with Unilode’s competencies and values. It is not an exhaustive list of responsibilities but serves as a guide to the key expectations and contributions of the position. Flexibility may be required to adapt to business needs. 

Skills and Experience Required:

• University degree in Aviation, Logistics, or Business preferred. 
• Recent graduates welcome; 1-2 years of aviation or logistics experience is an advantage. 
• Ability to work in a shift rotation and hybrid work environment. 
• Proficiency in Microsoft Office, particularly Excel and Outlook. 
• Strong attention to detail, time management, and communication skills.