On Call - Hospitality Steward

Trefethen Family Vineyards has a current opening for a customer-facing position on our enthusiastic hospitality team. We are a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and surrounded by our vineyards, is the centerpiece of our estate and the focal point for the many visitors we receive each year. 

Our Hospitality Stewards are key members of our estate hospitality team. This position is responsible for setup and breakdown of all guest experiences, maintaining a clean and presentable environment in all guest-facing areas, and keeping glassware and other supplies clean and ready for use. The Hospitality Steward helps with the opening and closing duties of the Historic Winery, Courtyard and Villa tasting venues, and also helps to prepare wine for walk-out purchases. This position is a key support role for our hospitality programs, events, and team which includes our Estate Concierges, Wine Educators, Winery Chef and Events Manager. 

Essential Functions 

• 
  

  Wash and polish glassware 

  
  

• 
  

  Maintain all other wine tasting and special events supplies 

  
  

• 
  

  Keep the “back of the house” area neat and orderly 

  
  

• 
  

  Routinely assess guest bathrooms and straighten as needed throughout the day 

  
  

• 
  

  Assist in the setup and breakdown of wine and food tasting experiences 

  
  

• 
  

  Assist in maintaining necessary supplies on the tasting floor, such as napkins, breadsticks, wine bags and carrier boxes 

  
  

• 
  

  Assist with maintaining proper inventory of wine in the wine racks in all areas of the Historic Winery and Villa buildings 

  
  

• 
  

  Assist in the packaging of wine for walk out sales 

  
  

• 
  

  Occasionally assist guests by carrying wine to their cars 

  
  

• 
  

  Occasionally assist guests by escorting them to/from their tasting experience 

  
  

• 
  

  Assist with food running and clearing of plates/glassware during Villa wine and food tasting experiences 

  
  

• 
  

  Support our Events Manager and team as needed during setup, execution, and breakdown of events 

  
  

• 
  

  Transport rentals and equipment to designated event venue 

  
  

• 
  

  Setup and breakdown of event tables and chairs 

  
  

• 
  

  Set tables with linen, flatware and glassware 

  
  

• 
  

  Occasionally serve food and wine during events 

  
  

Job Requirements 

• 
  

  Prior experience in customer service in the hospitality industry 

  
  

• 
  

  A positive attitude, a strong work ethic, and a sharp attention to detail 

  
  

• 
  

  Must be proactive in finding tasks that need to be done 

  
  

• 
  

  A passion for hospitality with a strong attention to detail 

  
  

• 
  

  Professional appearance and demeanor - business casual dress code  

  
  

• 
  

  Enjoy working in a positive team environment and supporting other employees as needed 

  
  

• 
  

  Ability to handle frequently changing priorities with enthusiasm and a calm demeanor 

  
  

• 
  

  Work schedule to include weekends and holidays  

  
  

Physical Requirements 

• Must be able to lift up to 50 lbs.


• Manual dexterity sufficient to reach/handle items and work with the fingers.


• Specific vision abilities require close and distance vision.


• Stand for long periods of time in indoor and outdoor spaces.


• Occasionally bend, stoop, reach, kneel, crouch or climb stairs.