On Mountain Hospitality

About Us

Eleven is like no other place. We’re an adventure travel company with a diverse portfolio of intimate, extraordinary adventure lodges in remote locations around the world. We strive to give every one of our guests the best day of their life everyday, whether heli-skiing near the Arctic Circle in Iceland or casting for bonefish on a remote island in the Bahamas. At each destination our guided backcountry adventures await guests of all ages and skill levels. Our lodges, chalets, and beach houses combine five-star accommodations with incredible cuisine. To our guests we are trusted, down to Earth, smart, innovative, discrete and fun. To our international team, we are a community with genuine camaraderie, and we value creativity, work ethic, kindness, and strong communication. Our success is dependent on our employees’ well being, and we continue to evolve more programs and benefits to support work life balance, and remain open to ideas, feedback, and new sustainable approaches. We take pride in promoting employees from within who prove to be committed, valuable, and have a genuine desire to grow.

Position Summary

Irwin Backcountry Guides is seeking On Mountain Hospitality candidates for our cat skiing operation. This role is guest facing and applicants must have a strong desire to provide exceptional hospitality to high-end clientele while maintaining a professional appearance. The diversity of this role requires experience in both food preparation and mountain operations, as well as a hard-working team player with attention to detail and good communication skills. Marker certification, CPR/First Aid certification, and the ability to operate a snowmobile is preferred. Clean motor vehicle record is mandatory. Compensation is $200 per day, plus tips. Full time and part time Winter positions are available for the season running December through mid-April.

Position Purpose

This is a guest-facing role to provide our clients with the things they need to be comfortable, warm, fed, hydrated, and safe for their day of cat skiing. On Mountain Hospitality will be maintaining the functionality and cleanliness of the base area. They will also provide in-town support at an admin rate, which includes ski tuning, waxing, fitting, equipment maintenance, keeping the warehouse clean & organized, grocery shopping, etc.

Responsibilities/Duties/Functions/Tasks

•  Deliver warm, attentive hospitality that keeps clients comfortable throughout the day.


• Perform ski fittings and binding adjustments.


•  Load and unload the Tucker Snow-Cat with supplies, skis, and clients.


• Prepare and present high-end food and beverage offerings.


• Shovel snow and carry wood to keep the base area operational.


• Clean and restock Irwin Village hospitality spaces.


• Support on mountain communications and logistics among all Mountain Ops teams, Scarp Ridge Lodge, and 330 Office.


• Operate a snowmobile for a variety of tasks, including transporting passengers.

Qualifications

• Current CPR/First Aid Certification, or willingness to obtain before the season starts.


• TIPS Certification, or willingness to obtain before the season starts.


• ServSafe Manager Certification, or willingness to obtain before the season starts.


• Experience providing high-end customer service, preferably in food and beverage.

Special Position Requirements

• Valid driver's license and clean motor vehicle record


• Ability to lift 50+ pounds


• Proficient snowmobile operation


• Ability to shovel and remove large quantities of snow


• Ability to work long days in a remote alpine environment, including extended periods outside in harsh winter conditions


• Ability to travel to and from Irwin by company snowmobile or snowcat

Preferences

• Strong multitasking skills.


• Adaptability when conditions or plans change.


• A personable style that connects with all kinds of guests.


• Excellent communication skills.

Work Requirements

•  Must be able to lift 50+ pounds.


•  Able to operate a snowmobile proficiently.


•  Able to shovel and remove large quantities of snow.


•  Able to remain outside in harsh winter conditions for extended periods.

Employee Expectations                                                        

• Punctuality and reliability.


• Adherence to standard operating procedures.


• Proficiency in all required duties. 


• Ability to manage time and be efficient.


• Professionalism with guests and colleagues.


• Respect for the roles and responsibilities of each Mountain Ops team.