On Site Help Desk - Application Support

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings.  You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES:

• Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers


• Follow up on outstanding requests and ensure timely resolution


• Perform Quality Assurance testing on new application versions


• Execute application updates and configuration in accordance with Key Software standards


• Train oncoming customers in setup and use of the application


• Perform other support related duties as assigned

BASIC QUALIFICATIONS:

• Must have strong written and verbal communication skills


• Motivated to learn and grow and to accept new challenges


• Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)


• Strong customer service and troubleshooting skills


• Must be available for occasional scheduled and non-scheduled critical overtime/afterhours
  

PREFERRED QUALIFICATIONS:

• 2 years+ experience in technology Help Desk strongly preferred


• Experience with  MSSQL


• Experience with webhooks and APIs


• Working knowledge of HTML

BENEFITS:

• Opportunities for growth and advancement


• Health, Dental, LTD and Life


• Paid time off


• 401k with employer match


• Friendly, casual, professional atmosphere


• Excellent compensation


• Enjoy working with cutting edge tools


• Industry leading 23-year-young company