Job Description
Onboarding Support Analyst ( OpenFGA)
Guide enterprise applications through adoption of the OpenFGA service, ensuring successful integration and data migration.
Responsibilities
- Serve as primary contact for application teams onboarding to the service
- Assess application authorization requirements and map to OpenFGA models
- Assist teams with data model design and relationship definitions
- Coordinate data migration from legacy authorization systems
- Create and maintain onboarding documentation, runbooks, and FAQs
- Conduct training sessions and workshops for application teams
- Track onboarding progress and identify blockers
- Gather feedback to improve onboarding process and documentation
- Escalate technical issues to engineering team
Education and Background
- High School Diploma or equivalent(GED) required.
Years of Experience
Required Skills
Skills
- Experience providing application support or delivering technical consulting services
- Strong grasp of authorization and permissions concepts
- Ability to translate business needs into well‑designed technical solutions
- Excellent communication skills with a focus on clear, thorough documentation
- Working knowledge of SQL and data querying
- Customer‑oriented mindset with a focus on service quality
Preferred Skills
- Serve as the primary point of contact for application teams onboarding to OpenFGA
- Assess application authorization requirements and translate them into OpenFGA relationship models
- Assist teams with data model design, relationship definitions, and best‑practice usage
- Coordinate and support data migration from legacy authorization systems
- Create, maintain, and continuously improve onboarding documentation, runbooks, and FAQs
- Conduct training sessions, workshops, and knowledge‑transfer meetings for application teams
- Track onboarding progress, identify blockers, and work with stakeholders to resolve issues
- Gather team feedback to enhance the onboarding process, documentation, and tools
- Escalate technical issues to the engineering team as needed
Working Conditions
- Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
- Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
- Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
- Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
- Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
- Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.