On-Call Banquet Server

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When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits in which that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)

Discover more, at careers.accor.com 

Primary Duties: 

• Must be flexible towards duties and follow the Director of Banquets, Banquet captain, F&B managers, F&B director instruction’s 
• Establishes contact with Guests and able to anticipate needs and fulfill special requests 
• Able to set up a meeting room if required 
• Works proactively on planning and completing tasks throughout the day 
• Ensures that service is provided timely  
• Able to comply with the service, clearing or bussing tables, buffets or stations according the event format 
• Must be able to inform the guests towards the food & beverage offer (platted menu, buffet offer or others) 
• Able to bartend during dedicated events and handle the P.O.S and credit card system 
• Able to use the Accubar inventory system for alcoholic beverages  
• Able to set-up a bar in order to carry the service to the highest standards possible 
• Perform the service of alcohol ensuring compliance with the Californian liquor license and regulations 
• Perform pre-and post-shift work to include station preparation if any. 
• Polish glassware, silverware, plates and any equipment used for the service of our guests 
• Clean and restock sugar caddies, salt & pepper shakers  
• Fold napkins 
• Set up for events by putting out tablecloths and place settings, arranging table placement and setting up a buffet 
• Carrying plates of food on trays and serving guests 
• Keep glasses filled; remove each round of plates and replenish utensils 
• Perform cleaning tasks and breakdown of service 
• Clean and clear trashcans  
• Restock equipment used for the guest service when cleaned by the dishwasher 
• Maintain and clean the shelves, coolers and storage located at the Banquet area 
• Good knowledge of the food waste triage  
• Usage and knowledge of the ORCA machine handling food waste coming from the guests and left over after each event 
• Report any equipment malfunction or maintenance need (i.e. fridges, coolers, toaster or any others) 
• Participate in training classes regarding safety, security, department procedures and service guidelines. Comply with all safety and security practices, policies, and procedures. 
• Communicate with everyone using clear and professional manner  
• Develop and maintain positive working relationships with others 
• Prepare equipment necessary for the event according BEO and format required by the client-organizer 
• Prepare beverages and liquors according the event format 
• Prepare tables set-up, buffet or reception equipment’s to the highest standards possible 
• Service the event according the position allocated by the Banquet director or banquet captain 
• Respect the standards and sequences of service during the event 
• Ensure guests and attendees well-being for the duration of the event 
• Clear the meeting space used and maintain the back of the house tidy 
• Position the beverage stock back to the liquor room or storage ensuring stock accountability using the Accubar system 
• Respect the health & safety guidelines and Californian regulation’s for the service of food & beverage

• Must have minimum of 2 years’ experience in the hotel industry, restaurant department in luxury hotel  
• Strong knowledge towards food & beverage offer for the restaurant and any other outlets  
• Food handler certification-mandatory 
• TIPS training certification- mandatory 
• Respect of the Service of alcohol- Californian regulation’s (if applicable) 
• Basic Math skills % calculation 
• Effective Communicator in the English Language, Spanish is a plus 
• Take ownership and be responsible for own actions, follow directions given by supervisors 
• Enjoys serving guests 
• Takes pride in serving others

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Pay: $16.90 per hour, plus tips

Schedule: On-call