On-Call Coordinator

Job Title: On-Call Coordinator

Department: HR Department

Reports To: Staffing Coordinator/HR Manager

FLSA Status: Non-Exempt

All Home Health is currently seeking internal applicants for the role of On Call Coordinator.

Job Description:

The On Call Coordinator provides after-hours support for employees and clients during emergency and non-emergency situations. This role participates in an on-call rotation approximately one week every four weeks, or one week every three weeks depending on staffing needs.

The coordinator is responsible for responding to after-hours staffing and client care needs, communicating urgent updates to office staff, coordinating coverage for open shifts, providing fill-in shift coverage when required, and maintaining accurate documentation of communications and actions taken during on-call periods.

Position Details:

• Starting compensation: $800/month (paid bi-weekly per regular payroll schedule)


• Part-time on call role


• One week on-call rotation every four weeks (may become every three weeks depending on staffing needs)

Key Responsibilities:

• Be available and responsive during assigned on-call weeks outside of regular business hours


• Monitor and respond to after-hours calls and text messages from employees and clients


• Coordinate staffing coverage for open shifts as needed


• Communicate urgent updates to office staff


• Maintain accurate documentation of communications, decisions, and follow-up actions to support continuity of operations and management review


• Provide direct coverage for client shifts when required

Qualifications:

• Ability to work independently with minimal supervision and exercise sound judgment


• Strong communication and organizational skills


• Demonstrated dependability, professionalism, and ability to respond appropriately during urgent situations


• Ability to maintain accurate documentation and communicate effectively with clients and staff


• Alignment with All Home Health's Core Values

Basic Skills & Abilities:

• Ability to read, understand, and follow written and verbal instructions


• Ability to communicate clearly and professionally with clients and All Home Health staff


• Ability to document communications, staffing updates, and follow-up actions accurately


• Basic computer, email, and documentation skills


• Ability to apply common-sense reasoning and exercise sound judgment during routine and urgent situations

Mandated Reporter:

All positions are Mandated Reporter roles under Minnesota law. Employees are legally required to report suspected abuse, neglect, or financial exploitation of a vulnerable person when there is reason to believe it has occurred.

Physical Demands:

The physical demands described below are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing job duties, the employee may be required to use hands, stand, walk, reach, bend, kneel, or crouch. The employee may occasionally be required to sit and to lift or move up to 50 pounds.

Background Check Requirements:

All applicants are subject to criminal background studies, conducted through the Minnesota Department of Human Services (DHS) in accordance with Minnesota Statutes, Chapter 245C. Individuals with disqualifying offenses or substantiated maltreatment findings may be ineligible for employment unless rehabilitation criteria are met. Employment will not begin until the background study is completed and eligibility is confirmed.