On-Call, Patron Services Supervisor

Position Title:

Position Type:

Hiring Range:

$27.55 - $30.05 per hour

Pay Frequency:

SCU•Presents Performing Arts Center is dedicated to the enhancement of arts education, where artists are central to our creative culture; the advancement of Arts for Social Justice programs, which creates a catalyst for change in our society; and the development of innovative partnerships, diverse programming, and outreach opportunities, which serves the needs of Santa Clara University and the community.

Primary Purpose of the Position

The Patron Services Supervisor provides supervision for the Patron Services Office and events.  This pro-staff position is a collaborative member and displays enthusiasm for the mission, vision, artistic endeavors, programs, and initiatives of SCU•Presents Performing Arts Center.

Essential Duties and Responsibilities

Under the direction of the Patron Services Manager, this dynamic position provides supervisory oversight in a wide range of areas. Patron Services Supervisor is responsible for customer relations for events held in the SCU•Presents venues. This position supervises front-of-house operations: box office, house management, concessions, and coordinating volunteers, as well as student staff. 

Specific Responsibilities

• Assist with integrating SCU•Presents marketing and development components into Patron Services operations.  

• Provides patron support services to departments, university, and off-campus clients with Front of House coordination for performances, conferences, lectures, and other events held in any performing arts venue. 

• Submit all Patron Services reports generated through the box office, house management, and concession areas. Reports will be submitted for each performance, and a final report will be completed for every event.

• Assist with project coordination and implementation for the various training and patron services support publications.

• Assist with the acquisition, oversight, training, and scheduling of event staff, students, and volunteers.

• Other duties as assigned.

Key Qualifications

• 1-2 years experience in Patron Services operations: ticketing services, box office, and/or house management required or relevant experience.

• Must be able to work evening performance shifts and weekends. 

• Must be adaptable to change and assist with staff training on new procedures and policies. 

• Must be able to work under pressure and tight deadlines. 

• Excellent interpersonal, customer service, problem-solving, organizational and communication skills

• Detailed oriented. 

• Must present a professional demeanor and proper dress when dealing with clients.

• Must have computer skills and experience and the ability to learn and operate a box office ticketing system, which includes online ticketing.

• Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community and diversity.

The position is open until filled.

Website: scupresents.org

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.  For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at  https://www.scu.edu/title-ix/. 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities.  Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at [email protected] or by phone at (408)554-5750. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected].