Online Sales Consultant

Responsible for qualifying and managing leads and customer requests for new homes through online and phone contacts; in depth use of CRM and meeting or exceeding sales goals and metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to all email, phone, and text leads immediately
• Qualify each lead based on established sales process
• Provide consistent follow-up to online leads with the goal of setting an appointment with the Sales Consultants, Outside Sales Agents, Vision Lending team, and Design Studio.
• Provide information and marketing materials to leads, along with other important selling points of each community
• Work with each lead to determine best community and floor plan.
• Manage incoming sales line calls and voicemail inquiries from prospective buyers. Call monitoring assistance is required of overall McKee Homes incoming calls AI reception cannot directly address.
• Utilize CRM on a daily basis and call tracking software 
• Track and report on lead activity and sales conversion ratios (weekly and monthly) 
• Train Sales Consultants on CRM, hand off process, etc. as needed
• Continually research the competition and their online activities and provide quarterly feedback (CMA’s)
• Create, coordinate, and deliver ongoing email marketing campaigns to prospective homebuyers
• Monitor third-party websites and online advertising campaigns to ensure accuracy and effectiveness
• Model/Sales Coverage on-site, as needed
• Maintain online sales weekly and monthly reporting
• Present and Attend in-house sales trainings meetings with relevant topics 
• Work with 3rd party training/support company to drive continuous improvement of skills and processes
• Job description may not contain all responsibilities

REQUIRED EDUCATION AND EXPERIENCE

• Minimum High School Diploma or equivalent / Bachelor’s Degree preferred
• Two years of sales and/or marketing experience desired
• Sales contact management database experience
• Proven Phone and Email Communication Skills

COMPETENCIES

• Customer Focused and Personable
• Communication Proficiency
• Collaboration Skills
• Technical Capacity
• Relationship Management
• Multi-task and manage time well
• Ability to learn and follow proven sales process
• Ability to work independently with minimal supervision.
• Strong planning, prioritization, and organizational skills.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

Work from main office hybrid from home, will be required to attend sales training and staff meetings. This role routinely uses standard office equipment such as computers, phones, photocopiers, electronic stamp machines, and online systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Frequently required to sit; occasionally required to stand and walk.
• Occasionally required to reach with hands and arms.
• Frequently required to talk or hear.
• Occasionally required to bend, twist, or climb.
• Moderate concentration/intensity, which includes prolonged mental effort
• with limited opportunity for breaks.
• Average memory, taking into consideration the amount and type of
• information.
• Moderate level of complexity for decision making. Average time pressure of
• decision making.
• The noise level in the work environment is usually moderate

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. Days and hours vary between weekday, weeknight, and weekend hours as necessary

TRAVEL

Occasional travel is required to support teams in other areas.

This position will be expected to visit communities to familiarize themselves with the product

and what each community USP is.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

None required for this position.

EEO STATEMENT

McKee Homes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, McKee Homes complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

McKee Homes expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of McKee Homes’ employees to perform their job duties may result in discipline up to and including discharge.

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The culture at McKee Homes is built on our shared Core Values – People First: We champion personal wellness and development; We embrace diversity and kindness; We communicate clearly, respectfully and timely. Continuous Improvement:  We expect entrepreneurial thinking; We are lifelong students and coaches; We empower change. Wag Your Tail: We exude positive energy; We greet everyone with a smile; We love what we do and who we do it with! McKee Focus: We work as one team; We deliver on the Team McKee Experience; We are building a Cure for Alzheimer’s.

It is important that you share these values as we hire, review, reward and recognize outstanding associates based on these.