Onsite Desktop Technician II - Bentonville, AR-  12-month W2 contract

\u003cp\u003e\u003cspan style=\"color:#000000\"\u003e\u003cb\u003eRequisition Number: 104478\u00a0\u003c/b\u003e\u003c/span\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eJob Title:\u003c/strong\u003e Onsite Desktop Technician II \u2013 Bentonville AR - 12-month W2 contract\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eLocation:\u003c/strong\u003e Onsite in Bentonville, AR\u003cbr\u003e\u003cstrong\u003eEmployment Type:\u003c/strong\u003e 12-month W2 contract\u00a0with possibility of extension\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eSchedule: \u003c/strong\u003eMonday through Thursday 8am to 5pm \u003cstrong\u003e(32 hours a week)\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003ePay:\u003c/strong\u003e Depending on experience; pay is up to $28.00 an hour\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eSummary\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWe are seeking an Onsite Level 2 Desktop Technician to deliver hands-on support for Windows endpoints and related peripherals in an enterprise environment. The ideal candidate excels at advanced Windows troubleshooting, managing and prioritizing a ServiceNow ticket queues, and coordinating with remote escalation teams to resolve issues efficiently. This role is customer-facing, fast-paced, and requires strong ownership of incidents from intake to resolution.\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eKey Responsibilities\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWindows Endpoint Support (L2):\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eTroubleshoot and resolve issues on Windows 10/11 devices (performance, login, profiles, OS errors, application issues, GPO/registry, driver conflicts).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eSupport O365/M365 apps, VPN clients, BitLocker, and endpoint security tools.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eServiceNow Ticket Queue Management:\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eOwn and manage assigned\u00a0Incident, Request, and\u00a0Interaction\u00a0tickets end-to-end.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eTriage, prioritize, and update tickets with clear, concise work notes and user communications.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in 0in 0in 0.5in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eOnsite Hardware \u0026amp; Peripheral Support:\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eTroubleshoot and support printers/MFPs (paper jams, driver installs, print queue issues, network mapping).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003ePerform hardware triage and break/fix for laptops, docks, monitors, keyboards, and other end-user equipment.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eLaptop Refreshes \u0026amp; Redeployments:\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eExecute refresh cycles (imaging/provisioning), data transfer/migration, asset tagging\u00a0in an Asset Management database, and user handoff.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eWipe, reimage, and redeploy returned devices; ensure device compliance and inventory accuracy.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eAd-hoc \u0026amp; Field Tasks:\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAddress walk-up and scheduled deskside support needs.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eFollow playbooks to\u00a0assist\u00a0remote network/infra teams\u00a0(e.g., capture serial numbers, asset tags,\u00a0IP/MAC addresses, port/patch info, LED/link status, photos of port layouts, cable tracing).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eRequired Qualifications\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e3\u20135 years\u00a0of enterprise deskside or L2 support experience.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eStrong\u00a0expertise\u00a0in\u00a0Windows 10/11\u00a0diagnosis and remediation in a domain environment (AD-joined or Entra ID hybrid).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eDemonstrated experience\u00a0managing a ServiceNow queue\u00a0(SLAs, prioritization, ticket hygiene, knowledge management).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eProficiency\u00a0with common enterprise tools:\u00a0\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eServiceNow\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eIntune\u00a0\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eActive Directory\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eCisco Video Conferencing room equipment\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eNetworking basics\u00a0(DHCP/DNS fundamentals, IP addressing, VLAN awareness, basic traceroute/ping/NSLookup).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eHardware troubleshooting (laptops, docks, displays, printers/MFPs).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eExcellent customer service, communication, and documentation skills.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003ePreferred Qualifications\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-bottom: 0in; margin-top: 0px;\"\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eExperience with\u00a0M365/O365\u00a0administration at the endpoint level.\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eExposure to\u00a0EDR/AV\u00a0tools (Defender for Endpoint, CrowdStrike, etc.).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eScripting fundamentals (PowerShell for basic automation or diagnostics).\u00a0\u003c/li\u003e\u003cli style=\"margin: 0in 0in 0in 0px; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eCertifications:\u00a0CompTIA A+,\u00a0Network+,\u00a0Microsoft MD-102/MD-100,\u00a0ITIL Foundation.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eKey Performance Indicators (KPIs)\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eFirst Contact Resolution / First Time Fix\u00a0rate (for\u00a0appropriate tickets).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eTicket hygiene:\u00a0accurate\u00a0categorization, work notes, and closure codes.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eCustomer satisfaction (CSAT)\u00a0scores.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eDevice refresh throughput\u00a0and\u00a0zero-defect redeploys\u00a0(policy compliance, encryption, updates).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eReduction in repeat incidents and contribution to\u00a0Knowledge Articles.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003e\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eTools \u0026amp; Technologies\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eServiceNow (ITSM), Microsoft Endpoint Manager (Intune), Active Directory/Entra ID, Windows 10/11, M365/O365, BitLocker, VPN clients, EDR/AV tools, print management tools/utilities, basic network utilities (ipconfig, ping,\u00a0tracert,\u00a0nslookup).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eWorking Conditions\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eOnsite\u00a0role supporting local users, conference rooms, labs, and shared spaces.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eAbility to\u00a0lift up\u00a0to ~40\u00a0lbs\u00a0(monitors, printers, docking stations).\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u00a0\u003c/p\u003e\u003cp style=\"margin: 0in; line-height: normal; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003e\u003cstrong\u003eSoft Skills\u00a0\u003c/strong\u003e\u003c/p\u003e\u003cul style=\"margin-top: 0in; margin-bottom: 0in;\" type=\"disc\"\u003e\u003cli style=\"margin-bottom: 0in; line-height: normal; margin-top: 0in; margin-right: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\"\u003eOwnership mindset with strong prioritization and follow-through.\u00a0\u003c/li\u003e\u003c/ul\u003e\u003cp\u003e\u003cspan style=\"color:#000000\"\u003eThe position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, \u003c/span\u003e\u003ca href=\"https://www.insight.com/en_US/help/physical-demands-office-hybrid.html\"\u003e\u003cspan style=\"color:#000000\"\u003eclick here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color:#000000\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color:#000000\"\u003e\u003cspan style=\"font-size:12.0px\"\u003eInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp\u003e\u00a0\u003c/p\u003e\u003cp align=\"center\"\u003e\u003cspan style=\"color:#000000\"\u003ePosting Notes:\u00a0Bentonville\u00a0||\u00a0Arkansas (US-AR)\u00a0||\u00a0United States (US)\u00a0||\u00a0IT Infrastructure \u0026amp; Support\u00a0|| None\u00a0||\u00a0Remote\u00a0||\u003c/span\u003e\u003c/p\u003e