Onsite Distress Passenger Agent

What We Need

Corpay is currently looking to hire a Distress Passenger Agent within our Airline division. This position falls under our lodging line of business and is located in Schaumburg, IL. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations.

How We Work

As a Distress Passenger Agent, you will be expected to work in an on-site environment. Corpay will set you up for success by providing:

• Assigned workspace at the designated on-site Schaumburg, IL location
• Company-issued equipment
• Formal, hands-on training on all internal systems and procedures

Role Responsibilities

The responsibilities of the role will include:

• Managing and coordinating hotel and ground transportation accommodations for distressed passengers
• Handling emergency relocations and last-minute booking changes during irregular operations
• Communicating with internal teams and external vendors to ensure smooth resolution of accommodation issues
• Sourcing compliant hotel options and managing approval processes for non-contracted or non-compliant properties
• Making vendor payments in accordance with contractual terms and system protocols
• Accurately recording all reservations, approvals, and notes within the TA Connections (ConneX) system
• Monitoring access to necessary tools, systems, and resources, and reporting issues to supervisors promptly
• Supporting IT, Billing, and Commission Collections departments through data collection and issue troubleshooting
• Maintaining a positive, professional, and customer-focused attitude while adhering to company policies and standards
• Reporting incidents in a professional manner to Supervisors or Human Resources
• Participating in special projects or additional duties as assigned

Qualifications & Skills

• High school diploma or GED required; some college education preferred
• Minimum 2 years of experience in the airline and/or hotel industry preferred
• Previous experience in customer service or call center environment preferred
• Strong computer skills with experience using business systems and applications (e.g., ConneX, MS Office)
• Excellent verbal and written communication skills with strong interpersonal and negotiation abilities
• Strong multitasking and problem-solving capabilities with attention to detail
• Ability to work both independently and collaboratively within a team
• Availability to work varying shifts and extended hours during irregular operations
• Reliable high-speed internet connection (100 Mbps or higher) and a quiet home environment (for emergency remote work)
• Must be legally authorized to work in the country of employment; sponsorship is not available for this role

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun, collaborative culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $15-$16, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.